MATAVAN PANIRSELVAM
GROUP IT MANAGER
Klang, Selangor,10
Summary
Accomplished IT Leader experienced in IT governance, compliance, and digital transformation. Delivered impactful results through strategic management of large-scale projects, enhancing operational efficiency and ensuring regulatory compliance. Focused on driving system improvements and fostering team collaboration to meet evolving organizational needs.
Overview
19
19
years of professional experience
Work History
GROUP IT MANAGER
WOODPECKERS GROUP SDN BHD
03.2019 - Current
- Led IT infrastructure projects Such as Integration From Pos System to ERP Finance software.
- Managed end-to-end payment technology, including POS systems, e-wallet integrations, credit card acquiring, and payment gateway connectivity, ensuring high availability, security, and operational efficiency.
- Managed end-to-end payment technology, including POS systems and e-wallet integrations, ensuring high availability and security while streamlining payment processes.
- Led IT infrastructure projects Such as Integration From Pos System to ERP Finance Software .
- Reduced downtime by proactively addressing potential issues through regular system maintenance.
- Diagnosed and resolved critical sales and operational discrepancies by collaborating with Finance, Operations, and IT teams to ensure accurate financial reporting.
- Developed and implemented IT policies to ensure compliance and security standards.
- Managed vendor relationships, negotiating contracts for hardware and software solutions.
- Championed digital transformation initiative by implementing Lark across organization, enhancing communication and collaboration through targeted user training and ongoing support.
- Conducted cybersecurity awareness programs for management, covering phishing prevention, data protection, password security, and regulatory compliance.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Administered end-to-end licensing processes, including business permits and alcohol licenses, ensuring legal compliance and uninterrupted business operations.
IT Manager
LE MONDE FASHOIN GROUP SDN BHD
02.2010 - 02.2019
- Led the IT workstream throughout the IPO process, ensuring technology readiness, governance, compliance, and operational stability.
- Directed IT infrastructure, network, cybersecurity, cloud services, and disaster recovery to support business continuity.
- Led the implementation, integration, and support of POS systems, ERP, e-commerce, payment gateways, e-wallets, and credit card solutions.
- Managed IT budgets, vendor relationships, software licensing, and IT asset lifecycle to align technology with business objectives.
- Led digital transformation initiatives, including Lark implementation, process automation, and user adoption across the organization.
- Supported retail store openings, relocations, and expansions by deploying IT infrastructure and business applications, ensuring seamless operational transitions.
- Supported retail store openings, relocations, and expansions by deploying IT infrastructure and business applications.
- Collaborated with Finance, Operations, Merchandising, HR, and senior management to resolve complex business and technology challenges.
- Delivered cybersecurity awareness training and IT best practices, enhancing overall security posture across the organization.
- Delivered cybersecurity awareness training and IT best practices to management and employees.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
IT EXECUTIVE
LE MONDE FASHION GROUP SDN BHD
02.2008 - 02.2010
- Led IT strategy development aligning technology initiatives with business goals.
- Oversaw implementation of cybersecurity measures enhancing data protection and compliance.
- Directed cross-functional teams in deploying enterprise software solutions improving operational efficiency.
- Managed IT budget ensuring optimal resource allocation and cost control measures.
- Established IT governance framework to ensure compliance with industry standards and regulations.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Conducted regular audits of IT systems to identify areas requiring optimization or additional security measures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Created and terminated users' accounts from start to finish in business applications.
Technical Support Engineer
TELEKOM MALAYSIA (VADS MALAYSIA BERHAD)
08.2007 - 01.2008
- Resolved technical queries via phone and email, ensuring timely solutions.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Provided troubleshooting support for hardware and software issues, enhancing customer satisfaction.
- Maintained up-to-date knowledge of product features and updates for accurate support delivery.
- Developed user guides and FAQs to enhance customer self-service options.
- Strengthened customer relationships by delivering personalized service and demonstrating empathy during difficult situations.
- Efficiently escalated complex cases to Level 2 Technical Support Engineers when necessary, ensuring timely resolution for customers.
- Efficiently escalated complex cases to Level 2 Technical Support Engineers, ensuring timely resolution for customers.
- Analyzed recurring technical problems, contributing to process improvement initiatives.
- Utilized various remote access tools to diagnose system errors and perform software installations or updates.
- Assisted in training new team members on support protocols and tools.
- Contributed to the continuous improvement of support processes by providing feedback and suggesting process enhancements.
- Managed multiple tasks simultaneously while maintaining focus on key priorities in a high-pressure environment.
Education
DEGREE IN COMPUTER SCIENCE - Information Technology
SEGI UNIVERSITY COLLEGE
Damansara, Selangor, Malaysia 04.2001 -
ADVANCED DIPLOMA - Computer Science
SYSTEMATIC COLLEGE
SS2 SELANGOR 04.2001 -
Skills
IT governance
Information security
IT compliance
IT risk management
Security planning
Disaster recovery
IT budgeting
Financial management
IT asset management
Digital transformation
Project lifecycle management
Business analysis
Network administration
IT infrastructure
Application support
Scope definition
Timeline
GROUP IT MANAGER
WOODPECKERS GROUP SDN BHD
03.2019 - Current
IT Manager
LE MONDE FASHOIN GROUP SDN BHD
02.2010 - 02.2019
IT EXECUTIVE
LE MONDE FASHION GROUP SDN BHD
02.2008 - 02.2010
Technical Support Engineer
TELEKOM MALAYSIA (VADS MALAYSIA BERHAD)
08.2007 - 01.2008
DEGREE IN COMPUTER SCIENCE - Information Technology
SEGI UNIVERSITY COLLEGE
04.2001 -
ADVANCED DIPLOMA - Computer Science
SYSTEMATIC COLLEGE
04.2001 -