Masyitah Abdul Malik
Pulau Pinang
Summary
To search for a position that will allow me to improve my current knowledge and working skills. I also seek the opportunity to learn new skills for future benefits. I have abilities to work as an individual as well as in a group and also in pressure situations.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Talent Acquisition Partner
TELEPERFORMANCE
03.2024 - Current
- Work closely with hiring manager, Talent Acquisition manager and team members to understand the hiring requirements and expectations.
- Source and screen potential candidates to fill company job vacancies.
- Liaise with hiring manager in scheduling the interviews and confirm with candidate on the scheduled date and time.
- Involve in end-to-end recruitment process (First screening, follow up on availability, documents collection, extending offer to candidate)
- Address candidates’ enquiries about the job scope, benefit and etc. in a professional way.
- Update recruitment related reports and trackers.
- Complete any other tasks assign by Talent Acquisition manager.
Senior Sourcing Coordinator, Recruiting Assistant
TELEPERFORMANCE
01.2024 - 03.2024
- Collaborating with hiring managers and HR teams to understand the organization's staffing needs
- Provides support to recruiting teams by coordinating hiring activities, scheduling interviews, screening resumes, and maintaining candidate databases
- Utilizing various sourcing methods, such as job boards, social media platforms, professional networks, and direct sourcing techniques
Engaging in proactive talent acquisition strategies, including attending job fairs and networking events - Scheduling and coordinating interviews between candidates and hiring TA
- Ensuring a positive candidate experience throughout the recruitment process by providing timely communication, feedback, and support
- Liaises with external recruitment agencies to assist in searching for and identifying potential candidates for open positions within the organization
- Negotiating terms with selected candidates and providing guidance on salary, benefits, and other employment terms.
Sourcing Coordinator, Recruiting Assistant
TELEPERFORMANCE
4 2023 - 12.2023
- Collaborating with hiring managers and HR teams to understand the organization's staffing needs
- Provides support to recruiting teams by coordinating hiring activities, scheduling interviews, screening resumes, and maintaining candidate databases
- Utilizing various sourcing methods, such as job boards, social media platforms, professional networks, and direct sourcing techniques
- Engaging in proactive talent acquisition strategies, including attending job fairs and networking events
- Scheduling and coordinating interviews between candidates and hiring TA
- Ensuring a positive candidate experience throughout the recruitment process by providing timely communication, feedback, and support
- Liaises with external recruitment agencies to assist in searching for and identifying potential candidates for open positions within the organization
- Negotiating terms with selected candidates and providing guidance on salary, benefits, and other employment terms.
Content Moderator
TELEPERFORMANCE
09.2018 - 03.2023
- Responsible for moderating user-generated content on our clients' platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set
- This role is key in providing a positive social experience for all users
- Ensure that all information and data uploaded by advertisers won't violate or contain inappropriate content that may scare away users
- Recognize trends, patterns and escalate the issues according to the company policy
- Remain knowledgeable about social media products and community standards
- Screening, monitoring, and approving content as mentioned in policies
- Review the content within turnaround times and standards of quality.
Pembantu Tadbir (P/O) N19
JABATAN PERKHIDMATAN PEMBETUNGAN, KETTHA
09.2013 - 01.2018
- Responsible for carrying out clerical and operational tasks at the Implementation Group level that include clerical and operational aspects (including, but not limited to, general administrative tasks, personnel management, counter services and processing, data and information collection, handling of communication equipment)
Pembantu Tadbir(P/O) N17
JABATAN TAMAN BOTANI, PULAU PINANG
10.2011 - 09.2013
- Responsible for carrying out clerical and operational tasks at the Implementation Group level that include clerical and operational aspects (including, but not limited to, general administrative tasks, personnel management, counter services and processing, data and information collection, handling of communication equipment)
- Update staff service book monthly (30 staff)
- Update staff personal information in HRMIS SYSTEM from time to time
- Update on staff attendance everyday to superior
- Compile all the documents and file in order
- Supervised work of employees to deliver work on schedule.
Customer Service Executive
COMPUMED SERVICES SDN BHD
06.2010 - 09.2011
- Deliver quality customer service and appropriate solutions with regards to medical/insurance claims and clinical services issues
- Provide a polite, professional and accurate response in accordance with the agreed service standards
- Liaise with hospital personnel with regards to the management of a member during pre-hospitalization, hospitalization and post hospitalization
- Prepare complete documents for submission of claims to the insurance company
- Update the status of members during hospitalization
- Attend to inquiries and liaise with members regarding reimbursement procedures
- Approval of simple claims during and after office hours
- Prepare Payment Notice, Guarantee Letter & Decline Letter in daily course of duties
- Maintain a proper filing system.
Education
Diploma in Information Technology -
Alor Star, KedahSkills
STRONG INTERPERSONAL SKILLS
MICROSOFT OFFICE PROFICIENCY
INTERPERSONAL COMMUNICATIONS
DOCUMENTATION AND REPORTING
ADMINISTRATIVE OPERATIONS
EFFICIENT PROBLEM SOLVING
HELPFUL AND PROACTIVE COMMUNICATION SKILLS
EFFECTIVE COMMUNICATION
Personal Information
Driving License: Driving license category D
References
References available upon request
Timeline
Talent Acquisition Partner
TELEPERFORMANCE
03.2024 - Current
Senior Sourcing Coordinator, Recruiting Assistant
TELEPERFORMANCE
01.2024 - 03.2024
Content Moderator
TELEPERFORMANCE
09.2018 - 03.2023
Pembantu Tadbir (P/O) N19
JABATAN PERKHIDMATAN PEMBETUNGAN, KETTHA
09.2013 - 01.2018
Pembantu Tadbir(P/O) N17
JABATAN TAMAN BOTANI, PULAU PINANG
10.2011 - 09.2013
Customer Service Executive
COMPUMED SERVICES SDN BHD
06.2010 - 09.2011
Sourcing Coordinator, Recruiting Assistant
TELEPERFORMANCE
4 2023 - 12.2023
Diploma in Information Technology -
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