Masturah Samsuddin

Summary :
Managed full-scale operations for an F&B establishment while providing manpower support services to small businesses. Oversaw daily functions, coordinated staffing, optimized workflows, and ensured business growth through operational excellence and customer experience improvements.

Key Responsibilities & Achievements:

• Led day-to-day restaurant operations including staffing, inventory, vendor relations, and customer service.
• Managed a team of kitchen and service staff, ensuring compliance with hygiene, safety, and service standards.
• Implemented cost-control strategies that reduced food waste and improved profitability.
• Oversaw manpower outsourcing tasks—scheduling, onboarding, payroll coordination, and client communication.
• Designed and improved SOPs for kitchen efficiency, service flow, and quality control.
• Handled marketing tasks including social media updates, promotions, and customer engagement.
• Managed financial records: daily sales reports, budgeting, petty cash, and expense tracking.
• Built client relationships that resulted in recurring manpower requests and repeat customers.
• Ensured consistent 5-star customer experience resulting in positive reviews and higher retention.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.

Summary :HR & Administration Specialist experienced in streamlining HR processes, implementing systems, managing training programs, and supporting office operations. Strong in documentation, payroll, onboarding, and ISO compliance with a focus on improving efficiency and organizational readiness.

Key Responsibilities & Achievements:

• Revamped recruitment, onboarding, payroll, and employee relations processes to improve efficiency and compliance.
• Developed HR documentation, policies, and a complete Employee Handbook.
• Migrated HR system from PayrollPanda to InfoTech with accurate data transfer.
• Coordinated staff training and HRDF programs to support employee development.
• Managed office administration, procurement, licensing, and ISO filing to maintain smooth operations.

• Managed full cycle HR functions: recruitment, payroll, employee engagement, and compliance.
• Developed HR budgets and supervised regional HR setup.
• Conducted disciplinary investigations and exit interviews.
• Reduced employee tardiness by 52% within 2 months.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.

• Managed payroll, benefits, HR policies, and statutory compliance.
• Supervised a 10-member HR team covering HR, admin, and finance.
• Supported daily school operations and prepared legal documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Directed HR operations, recruitment, onboarding, training, and policies.
• Designed education programs, fee schedules, and marketing initiatives.
• Managed a 25-member team and led school expansion projects.
• Coordinated successful school events such as fundraisers, open houses, concerts, athletic competitions, award ceremonies to increase visibility in the community.
• Promoted diversity and inclusion within the school community by creating initiatives aimed at celebrating cultural differences and fostering understanding among students, staff, and families.
• Expanded extracurricular offerings to promote well-rounded student development both inside and outside the classroom.
• Improved school performance by implementing innovative leadership strategies and fostering a positive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

• Handled documentation, client verifications, and filing systems.
• Assisted management with reports, presentations, and communications.
• Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
• Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
• Maintained organized files and stocked supplies to support team needs and maximize performance.