Mastura Md Din
Homemaker
Puchong
Summary
I graduated with Master of Laws in International Business Legal Studies.
It is an inter-disciplinary and interwining studies between various fields. However, this leads me to further realize the importance of appreciating many aspects of differing fields of study.
I also love the beauty of languages which leads me to pursue the field of translating where I can make people appreciate the beauty of different languages which they may not understand.
Language also make us experience the different culture and background of other nations of the world.
Overview
26
26
years of professional experience
22
22
years of post-secondary education
Work History
Freelance English-Malay Translator
Maghfirah Solutions
Pekan Sg Besi
05.2015 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Developed team communications and information for meetings.
- Delivered services to customer locations within specific timeframes.
- Received and processed stock into inventory management system.
- Drove operational improvements which resulted in savings and improved profit margins.
- Saved $500 by implementing cost-saving initiatives that addressed long-standing problems.12
- Handled 12 calls per day to address customer inquiries and concerns.
Conveyancing Secretary
Jeyaratnam & Chong
Kuala Lumpur
09.2014 - 12.2015
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Filed documents with courts on behalf of attorney.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Diligently edited legal correspondence for grammar and spelling.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Created, edited and maintained correspondence, motions, subpoenas, opinions, complaints, declarations and pleadings associated with discovery and trial preparation.
- Planned and organized internal and external events, meetings and conferences.
Assistant to Partner
Messrs Chong, Seelah & Mohamad
Seri Kembangan
03.2013 - 08.2013
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Filed documents with courts on behalf of attorney.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Diligently edited legal correspondence for grammar and spelling.
- Created, edited and maintained correspondence, motions, subpoenas, opinions, complaints, declarations and pleadings associated with discovery and trial preparation.
- Scheduled and made appointments for 4 attorneys.
- Generated documents and presentations using large repertoire of software programs.
Retail Sales Assistant
Warian Khazanah Enterprise
Kuala Lumpur
02.2013 - 04.2013
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Associate
Subang Jaya Hypermarket
Subang Jaya
11.2009 - 12.2013
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales and customer satisfaction through personalized servicing.
Operations Executive
Seni Rasa Publications Sdn Bhd
Ampang
06.2004 - 07.2009
- Increased company profits through performance optimization strategies and efficiency improvements.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Leveraged meeting minutes to measure progress and accountability.
Insurance Advisor
Zurich Life insurance Malaysia Berhad
Kuala Lumpur
01.2003 - 03.2004
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Calculated premiums and established payment methods.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Legal Executive
Pembinaan Jaya Zira Berhad
Ampang
05.2001 - 06.2003
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Managed 4 [Type] claims worth over $100 million.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Gathered evidence to formulate defense or initiate legal actions.
- Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Advised clients to settle cases in lieu of protracted litigation.
Legal Executive
Tenaga Naional Berhad
Bangsar
01.1997 - 02.2001
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Managed 8 [Type] claims worth over $250 000].
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Gathered evidence to formulate defense or initiate legal actions.
- Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Prepared and drafted wills, deeds and patent applications.
- Advised clients to settle cases in lieu of protracted litigation.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
Education
Master of Arts - International Business Legal Studies
University of Exeter, United Kingdom
Exeter, Unted Kingdom 09.1995 - 05.2016
Bachelor of Arts - Law
Sheffield Hallam University
09.1993 - 05.1995
Skills
Skilled interpreter and translator
undefinedSwimming, outdoor activities, music
I started swimming when I was a child. I was asmathic so my father took me swimming to alleviate the athsma attack. I became very good at swimming and I even ventured into water activities when I was at the university where I took up canoeing. I love the outdoors and occasionally I went camping, jungle-trekking, absailing and repelling.
I also listen to music, any kind for that matter. Music is transcendental. I also love classical, instrumental, jazz and R & B.
Timeline
Freelance English-Malay Translator
Maghfirah Solutions
05.2015 - Current
Conveyancing Secretary
Jeyaratnam & Chong
09.2014 - 12.2015
Assistant to Partner
Messrs Chong, Seelah & Mohamad
03.2013 - 08.2013
Retail Sales Assistant
Warian Khazanah Enterprise
02.2013 - 04.2013
Retail Sales Associate
Subang Jaya Hypermarket
11.2009 - 12.2013
Operations Executive
Seni Rasa Publications Sdn Bhd
06.2004 - 07.2009
Insurance Advisor
Zurich Life insurance Malaysia Berhad
01.2003 - 03.2004
Legal Executive
Pembinaan Jaya Zira Berhad
05.2001 - 06.2003
Legal Executive
Tenaga Naional Berhad
01.1997 - 02.2001
Master of Arts - International Business Legal Studies
University of Exeter, United Kingdom
09.1995 - 05.2016
Bachelor of Arts - Law
Sheffield Hallam University
09.1993 - 05.1995
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