Maslira Binti Abdul Rahman
Supervisor
Kuala Lumpur
Summary
Supervisor with over 10 years of experience in the maternity and baby care retail industry. Skilled in daily operations management, stock control, product display arrangement, and maintaining a hight standard of customer service. Experienced in training and leading teams to achieve sales targets and KPIs. A proactive leader with strong problem-solving abilities, committed to delivering the best shopping experience for customers.
Overview
10
10
years of professional experience
Work History
Supervisor
Kim Hin Joo (M) Berhad (Shop : Mothercare)
06.2015 - Current
- Oversee daily store operations to ensure smooth and efficient workflow.
- Manage stock levels, conduct stock count, and monitor inventory accuracy.
- Ensure attractive and organized product displays according to merchandising standards.
- Provides excellent customer service and handle customer inquiries or issues professionally.
- Train, guide, and supervise staff to ensure they meet performance expectations and company standards.
- Monitor sales performance and assist in planning strategies to achieve sales targets and KPIs.
- Handle cash management, POS system operations, and daily sales reporting.
- Maintain store cleanliness, safety, and compliance with company policies and procedures.
Education
High School Diploma -
SMK Gombak Setia
Kuala Lumpur, Malaysia 04.2001 -
Skills
Staff management
Lead and supervise store staff, ensuring clear task allocation and smooth daily operations
Conduct training, coaching, and mentoring to develop team skill and enhance performance
Monitor and evaluate staff performance, providing constructive feedback to achieve sales and service targets
Customer service
Motivate and maintain team discipline, fostering a positive work environment and high customer services standards
Inventory control
Manage and monitor inventory to ensure accurate stock levels and availability
Team building
Organize and facilitate team-building activities to strengthem collaboration and morale
Timeline
Supervisor
Kim Hin Joo (M) Berhad (Shop : Mothercare)
06.2015 - Current
High School Diploma -
SMK Gombak Setia
04.2001 -