MASLINA HIDAYU BT ABDUL SAMAD
ADMINISTRATOR, HUMAN RESOURCES
2592,KG PAYA KELADI TENGAH , 13200 KEPALA BATAS SEBERANG PRAI UTARA
Summary
- To achieve all the target set out by the company and also to work hard with full dedication, discipline, honesty and integrity, willing to learn and take responsibilities.
- An adaptable and hardworking individual with a degree in Fiqh and Fatwa. I bring strong experience in customer service, administration, and teamwork. My goal is to contribute positively to organizational goals while continuously improving my skills and knowledge.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
Work History
WAITRESS
WARUNG TOK LONG
05.2014 - 08.2014
- Took customer orders and assisted in meal preparation.
- Maintained a clean and welcoming dining environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
KITCHEN HELPER
RESTORAN NASI AYAM PENYET
06.2015 - 08.2015
- Supported the kitchen team by preparing ingredients and assisting with food preparation.
- Ensured cleanliness and organization in the kitchen.
- Followed supervisor instructions to complete tasks on time.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
INTERNSHIP
PEJABAT AGAMA DAERAH KEPALA BATAS
2 2019 - 05.2019
- Assisted with customer service and administration tasks within Islamic religious offices.
- Managed clerical tasks including filing, data entry and managing appointments.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
CUSTOMER SERVICE OFFICER (PART-TIME)
BUTIK DEXANDRA
10.2019 - 11.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
KITCHEN LINE COOK
NASI AYAM LOTUS'S FOOD COURT
06.2020 - 03.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
CIVIL DEFENSE OFFICER
ANGKATAN PERTAHANAN AWAM MALAYSIAN
04.2021 - 09.2021
- Managed PUS (Person Under Surveillance) at a quarantine center during the COVID-19 pandemic.
- Monitored and updated records of patient entry and discharge based on factory affiliation, nationality, and gender
- Ensured compliance with health protocols and maintained detailed reports for public health authorities.
- Collaborated with medical teams to ensure the well-being of individuals in quarantine
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
ADMINISTRATOR, HUMAN RESOURCES
AL BAYAN GLOBAL SDN BHD
10.2021 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims for employees.
- Administered payroll processes accurately, ensuring timely distribution of paychecks and proper tax withholdings for all employees.
Education
UNIVERSITI SAINS ISLAM MALAYSIA
04.2001 - 01.2019
SIJIL PEPERIKSAAN MALAYSIA -
SMKA AL-IRSHAD
Tasek Glugor, Penang, Malaysia 01.2013 - 01.2013
PEPERIKSAAN MENENGAH RENDAH -
SMKA AL-IRSHAD
01.2011 - 01.2011
Skills
- Strong communication and teamwork abilities
- Able to work under pressure and manage multiple tasks simultaneously
- Fluent in Malay, with intermediate proficiency in English and Arabic
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Ability to follow instructions and try to give the best result
Accomplishments
- Shariah Audit Certificates 2019
- Certificate as a volunteer,Global Islamic Students Outreach Pasukan Siswa APM,USIM,(Kembara Bakti Giso Acheh,2018),Acheh,Indonesia
- Commissioned as a Young Lieutenant Angkatan Pertahanan Awam Malaysia [APM],2017
References
Asmahan bt Md. Said
Pejabat Agama Daerah Kepala Batas (Internship Supervisor)
Email: asmahan.mdsaid@penang.gov.my
Phone: 019-4408857
Timeline
ADMINISTRATOR, HUMAN RESOURCES
AL BAYAN GLOBAL SDN BHD
10.2021 - Current
CIVIL DEFENSE OFFICER
ANGKATAN PERTAHANAN AWAM MALAYSIAN
04.2021 - 09.2021
KITCHEN LINE COOK
NASI AYAM LOTUS'S FOOD COURT
06.2020 - 03.2021
CUSTOMER SERVICE OFFICER (PART-TIME)
BUTIK DEXANDRA
10.2019 - 11.2019
KITCHEN HELPER
RESTORAN NASI AYAM PENYET
06.2015 - 08.2015
WAITRESS
WARUNG TOK LONG
05.2014 - 08.2014
SIJIL PEPERIKSAAN MALAYSIA -
SMKA AL-IRSHAD
01.2013 - 01.2013
PEPERIKSAAN MENENGAH RENDAH -
SMKA AL-IRSHAD
01.2011 - 01.2011
UNIVERSITI SAINS ISLAM MALAYSIA
04.2001 - 01.2019
INTERNSHIP
PEJABAT AGAMA DAERAH KEPALA BATAS
2 2019 - 05.2019
Similar Profiles
Clara Dos Santos MadeiraClara Dos Santos Madeira
Wash Dishes at Warung MakanWash Dishes at Warung Makan
Beltslewy Zakarias PulunganBeltslewy Zakarias Pulungan
Culinary Business Owner at Warung Kopi BukleCulinary Business Owner at Warung Kopi Bukle
Linh NguyenLinh Nguyen
Waitress at Tok Tok RestaurantWaitress at Tok Tok Restaurant
MOHAMAD IZWANMOHAMAD IZWAN
SITE SAFETY SUPERVISOR at KINETICS SYSTEMS MALAYSIA SDN. BHD.SITE SAFETY SUPERVISOR at KINETICS SYSTEMS MALAYSIA SDN. BHD.
Rosnida Binti MohdRosnida Binti Mohd
Pembantu Tadbir Pengkeranian (N1) at Lembaga Pembangunan Industri Pembinaan MalaysiaPembantu Tadbir Pengkeranian (N1) at Lembaga Pembangunan Industri Pembinaan Malaysia