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Career Objective: To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals.

Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role.

Application Support and IT Service Management Specialist with over 5 years of experience in L2 and L3 support, application deployments, performance monitoring, and incident management. Expertise in tools like ServiceNow, SAP, Salesforce, ITIL Service Management and performance testing. Adept in troubleshooting, providing end-user support, system administration, and cross-functional collaboration. Skilled in SLA management, technical documentation, root cause analysis and team training. Passionate about contributing to a growth-oriented organization while continuously enhancing technical expertise.

Results-driven Technical Support Engineer with DaVita for 4 years, skilled in problem-solving and technical troubleshooting. Enhanced customer satisfaction through effective incident management and root-cause analysis. Proficient in SQL and Java, collaborating with cross-functional teams to resolve complex issues and improve processes, ensuring seamless operations and client trust.

Highly motivated Software Engineer, skilled in supporting microservices architectures, incident management, task automation, troubleshooting, and delivering efficient solutions. AWS Certified, proficient in Java, production support, operations, monitoring tools. Committed to continuous development and contributing to organizational growth.

MASHITAH JAMHARI

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APPLICATION SUPPORT ENGINEER

IM/ICT INTERN

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Bachelor - Electronic (Computer) Engineering

Foundation - Engineering and Technology

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APPLICATION SUPPORT ENGINEER

IM/ICT INTERN

Bachelor - Electronic (Computer) Engineering

Foundation - Engineering and Technology

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