Mashitah Binti Shamsudin
Front Office Executive
Pasir Gudang
Summary
Experienced with managing front desk operations and delivering high-level customer service. Utilizes organizational skills to maintain smooth office workflows and processes. Track record of effective communication and teamwork in dynamic environments.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
Work History
Front Office Executive
Orange Hotel Kota Kemuning
Shah Alam, Selangor
12.2021 - Current
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
Travel and Tour Manager
Noor Boutique Hotel
03.2021 - 07.2021
- Managed travel and tour at the hotel by making a vacation package before registration a travel company under this hotel
- Managed hotel and homestay bookings to ensure the company's operations run smoothly
Seller Retailing (Part Time)
Golden Net Enterprise
01.2018 - 01.2020
- Managed the grocery store in terms of cashier, sorting and laundry
- Maintained an in-depth knowledge regarding the products and services to give the advices or recommendations when needed
Waitress
Me'Nate Steak Hub
07.2018 - 09.2018
- Welcomed customers with excellent customer service, take their orders and served food to customer
- Ensure the dining area always in clean, tidy and well-presented to ensure customer's satisfaction
Education
BACHELOR OF ENTREPRENEURSHIP TOURISM -
Universiti Malaysia Kelantan (UMK)
01.2017 - 01.2021
SIJIL TINGGI AGAMA MALAYSIA (STAM) -
Maahad Johor
04.2001 - 01.2016
Skills
Mail handling
Reception duties
Filing and data archiving
Payroll and budgeting
Achievements And Involvements
- President Club of French Language / 2019
- Committee Member E-HoWT Carnival / 2019
- Committee of Event Management in Majlis Iftar Tautan kasih / 2019
- Present Committee of Innovation Day: Towards A new Tourism Product Development / 2018
- Participated in Netball Tournament / 2018
- Participated in Gamelan Performance in Hari Kokurikulum UMK / 2017
Personal Information
Age: 27
Timeline
Front Office Executive
Orange Hotel Kota Kemuning
12.2021 - Current
Travel and Tour Manager
Noor Boutique Hotel
03.2021 - 07.2021
Waitress
Me'Nate Steak Hub
07.2018 - 09.2018
Seller Retailing (Part Time)
Golden Net Enterprise
01.2018 - 01.2020
BACHELOR OF ENTREPRENEURSHIP TOURISM -
Universiti Malaysia Kelantan (UMK)
01.2017 - 01.2021
SIJIL TINGGI AGAMA MALAYSIA (STAM) -
Maahad Johor
04.2001 - 01.2016
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