MAS IDANI ASMAON
CUSTOMER SERVICE EXECUTIVE
CONDOMINIUM HEIGHT, CHERAS,WP KUALA LUMPUR
Summary
An aspiring ambitious and responsible in every work undertake. I’m capable of integrating the analytical and interpersonal skills in the workplace, able to maintain a positive and conducive environment. I’m a very fast learner Creativity Team work Management Fast Learning Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
LIVE CHAT AGENT CUSTOMER SERVICE
WEBHELP APAC
cheras , W.P. KUALA LUMPUR
06.2020 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Answer inbound chat and also has support inbound call for Shopee Singapore market regarding the issue they have with Shopee such as logistic, return/refund, marketing, payment and etc
- Achievement – have achieve KPI every month starting the first month answer chat until now
CUSTOMER SERVICE
OCBC BANK (E2 POWER SDN BHD)
BANGSAR SOUTH, W.P. KUALA LUMPUR
10.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered inbound and outbound call regarding customer's credit card and internet banking issue
- Perform sales for selected cutomer
CUSTOMER SERVICE
TELEKOM MALAYSIA
BANGSAR SOUTH, W.P. KUALA LUMPUR
04.2019 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal customers.
- Handled inbound call customers in fast-paced
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions for customer that have technical issue with their internet connection
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
OPERATOR
VS PLUS SDN.BHD
senai, johor
01.2018 - 04.2018
- Fed raw materials into machines.
- Inspected machine parts with measuring tools.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Made sure that products were produced on time and are of good quality.
PROMOTER
PASARAYA BORONG SAKAN
JEMPOL, NEGERI SEMBILAN
01.2012 - 04.2012
- Demonstrated and explained product to customers daily to persuade customers to purchase product.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Demonstrated product that available in the store to average of 30+ people per day.
Education
PURE SCIENCE
SIJIL PELAJARAN MALAYSIA
SMK SERTING HILIR KOMPLEKS 01.2012 - 12.2012
SCIENCE MODUL 3
KOLEJ MATRIKULASI PERAK
03.2013 - 12.2013
Bachelor of Science - Chemistry
UNIVERSITY oF MALAYA,BCs
01.2014 - 01.2018
Skills
Customer Service
Collaborative team work
Extremely quick learner
Self-Motivated
Adaptable
Time management
Computer literate
Dependable and Responsible
Timeline
CUSTOMER SERVICE
OCBC BANK (E2 POWER SDN BHD)
10.2020 - 06.2021
LIVE CHAT AGENT CUSTOMER SERVICE
WEBHELP APAC
06.2020 - Current
CUSTOMER SERVICE
TELEKOM MALAYSIA
04.2019 - 09.2020
OPERATOR
VS PLUS SDN.BHD
01.2018 - 04.2018
Bachelor of Science - Chemistry
UNIVERSITY oF MALAYA,BCs
01.2014 - 01.2018
SCIENCE MODUL 3
KOLEJ MATRIKULASI PERAK
03.2013 - 12.2013
PURE SCIENCE
SIJIL PELAJARAN MALAYSIA
01.2012 - 12.2012
PROMOTER
PASARAYA BORONG SAKAN
01.2012 - 04.2012