MARY LAHONG DING
PANDAN INDAH KUALA LUMPUR
Summary
Proven leader with extensive experience in enhancing team productivity and customer satisfaction at Grolier International.
Hardworking and passionate job seeker with strong organizational skills eager to secure sales position. Ready to help team achieve company goals.
Excelled in cashier training and complaint resolution,boosting sales team performance through innovative techniques and effective mentoring.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Cashier Supervisor
Wang Xiang Restaurant
01.2022 - 11.2024
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Sales Representative Team Leader
Grolier International
01.2013 - 03.2020
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
Education
No Degree - SPM
SMK Long Lama
Miri,Sarawak 04.2001 -
Skills
Cashier training
Complaint resolution
Bank deposit preparation
Employee scheduling
Timeline
Cashier Supervisor
Wang Xiang Restaurant
01.2022 - 11.2024
Sales Representative Team Leader
Grolier International
01.2013 - 03.2020
No Degree - SPM
SMK Long Lama
04.2001 -
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