Marwan Zaidan
Riyadh
Summary
Highly motivated and results-oriented Travel Services Supervisor with over 20 years of experience in the travel industry. Possesses a proven track record of success in creating personalized itineraries, managing travel arrangements, and exceeding customer expectations. Skilled in building strong relationships with clients and suppliers to ensure the best possible travel experiences. Committed to providing excellent customer service and staying up-to-date with the latest travel trends and destinations.
Overview
22
22
years of professional experience
Work History
VIP Travel Services Manager
Travel Map
01.2018 - Current
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
VIP Travel Services Supervisor
Royal Jordanian Airlines
07.2002 - 01.2017
- Developed effective improvement plans in alignment with goals and specifications.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Diploma of Computer Use in Secretarial Work
Iskandar International Center For Computer And LanBachelor of Science - Business Administration
Aden University
Yemen, Aden01.2022
Skills
- Good Communication Skills
- Report Writing, Research and Data Display
- Creative Thinking Skills
- Good Customer Service Skills
- Teamwork and Ability to Manage Tasks
- Complete Ability to Lead Operation
- Flexibility in Learning and Self-development
- Computer Proficiency
- English Language Proficiency
- Arabic
- English
Personal Information
Nationality: Yemeni Date Of Birth: 06/10/1980
Roles And Responsibilities
- Responsible for creating unique and personalized itineraries for each client, taking into account their preferences, budget, and travel requirements.
- Researches and books all necessary travel arrangements, including flights, accommodations, transportation, activities, and tours, ensuring that everything runs smoothly.
- Maintain long-term relationships with clients to understand their preferences and plan future trips, and also builds relationships with suppliers to ensure that clients receive the best deals and experiences.
- Providing excellent customer service throughout the entire travel experience, from planning to post-travel follow-up.
- Staying up-to-date with travel trends and destinations on major changes to tourism products / rules in Saudi Arabia.
- Responsible for managing trip budgets and financials, ensuring that clients receive the best value for their money.
Courses
Amadeus Reservation and Ticketing – (2016)
English Courses
Courses at the Yemeni Airlines Office (2000)
• Course in the Field of Prices and Tickets - 16 Days
• Intermediate Fare and Booking Course- 14 Days
Courses in Technical and Management Consultation
• Distinguished Sales Skills Course in Travel Agency
(2007)
• Course in Amadeus Booking and ticket System
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
VIP Travel Services Manager
Travel Map
01.2018 - Current
VIP Travel Services Supervisor
Royal Jordanian Airlines
07.2002 - 01.2017
High School Diploma -
Diploma of Computer Use in Secretarial Work
Bachelor of Science - Business Administration
Aden University
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