Marvin Samuel Raj
Senior Executive - Lido 4D Data Maintenance & Navigation | Flight Dispatch Examiner | Lido Master
Sepang, Selangor,10
Summary
Dynamic Flight and Dispatch professional with 25 years of experience at Malaysia Airlines, including 17 years in dispatch and 8 years in airport operations. Demonstrated leadership as Duty Senior Executive, effectively overseeing dispatch operations, mentoring junior staff, and managing critical crisis situations such as MH370 and MH17. Recognized for excellence through multiple awards, including the MAG Spot Award and Best Staff accolades, while consistently delivering mission-critical results. Strategic leader skilled in operational optimization and stakeholder engagement, adept at fostering team collaboration and driving organizational success in high-stakes environments.
Overview
25
25
years of professional experience
4
4
Certifications
3
3
Language
Work History
Senior Executive Data Maintenance and Navigation
Malaysia Airlines
01.2023 - Current
- - Maintain and update Lido 4D and IFS systems for accurate flight planning.
- - Monitor air traffic flow, validate route databases, and ensure real-time navigation updates.
- - Advise dispatch teams on route strategies, fuel efficiency, and alternate airport planning.
- - Lead system implementation and integration with IT and flight operations.
- - Ensure regulatory compliance and resolve operational disruptions.
Senior Duty Executive Flight Dispatch
Malaysia Airlines
01.2012 - Current
- - Prepare daily reports, manage shift operations, and oversee dispatch activities.
- - Conduct briefings, authorize staff schedules, and ensure equipment serviceability.
- - Investigate delays, manage tactical traffic flow, and ensure safe dispatch execution.
Flight Dispatcher
Malaysia Airlines
01.2009 - 12.2011
- - Supervised aircraft dispatch, coordinated with departments, and ensured timely operations.
Customer Services Officer
Malaysia Airlines
03.2004 - 12.2008
- - Managed passenger services during departures and delays.
Customer Service Assistant
Malaysia Airlines
07.2000 - 03.2004
- - Provided baggage handling services.
Education
High School Diploma -
SM Sg Pari
Ipoh, Perak, Malaysia 04.2001 -
Skills
- Flight Dispatch Operations
- Lido 4D and Lido IFS System Implementation
- Air Traffic & Navigation Coordination
- Crisis Management & Emergency Response
- Regulatory Compliance
- Operational Efficiency & Fuel Optimization
- Team Leadership & Mentorship
- System Migration & Automation
Team player
Customer relations
Team leadership
Administrative skills
Problem resolution
Team building
Workflow planning
Executive support
Customer retention
Risk management
Certification
Jeppesen Academy - Advanced Flight Operation Management (2009 - 2010)
Accomplishments
Lido Project Achievement – Flight Dispatch Automation Leadership
As the Lido Project Leader for Flight Dispatch, I spearheaded Malaysia Airlines’ transition to Lido Flight 4D and Lido IFS, driving a new era of automation, precision, and operational resilience in flight planning.
Key Achievements:- Strategic Automation Implementation
Led the end-to-end automation of flight planning processes using Lido Flight 4D and IFS, reducing manual workload and improving dispatch accuracy across the network. - International Recognition
Represented Malaysia Airlines at the MRO & Flight Operations IT Conference Asia Pacific in Bangkok, presenting on automation in flight operations. The presentation was well-received and positioned Malaysia Airlines as a regional leader in dispatch innovation. - Operational Enhancements
Oversaw critical updates including:Taxi fuel and ATC holding adjustments for the ASEAN Summit.
AIRAC 2511 navigation updates.
Alternate airport evaluations for LHR (EBHH and EGBB).
Automation planning for Australian flights in Q1 2026.
- Leadership & Collaboration
Collaborated with cross-functional teams including Fleet (Capt Lim) for the IFO co-design initiative, ensuring dispatch perspectives were integrated into future flight operations systems. - Training & Adoption
Conducted personalized training for the network team on LIDO OCR for NS2026 overfly approvals, achieving full adoption despite initial resistance. - Crisis Management Excellence
Played a pivotal role in the strategic rerouting of MH1 from a conflict zone, earning the WOW Award 2025 in the team category.
Timeline
Senior Executive Data Maintenance and Navigation
Malaysia Airlines
01.2023 - Current
Senior Duty Executive Flight Dispatch
Malaysia Airlines
01.2012 - Current
Flight Dispatcher
Malaysia Airlines
01.2009 - 12.2011
Customer Services Officer
Malaysia Airlines
03.2004 - 12.2008
High School Diploma -
SM Sg Pari
04.2001 -
Customer Service Assistant
Malaysia Airlines
07.2000 - 03.2004