MARVEENKUMAR LACHANA
Rawang,Malaysia
Summary
Dependable and highly skilled in time management, I consistently bring a proactive and energetic approach to work. With a strong desire to expand my skill set, I am always eager to learn new abilities that contribute to professional growth. Known for a dynamic nature and effective negotiation skills, I excel in building positive relationships with others. Exceptional written and oral communication skills allow for effective conveyance of ideas and information. Enjoy collaborating with diverse individuals, as it brings out the best and fosters a productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Centauri Services & Technology Sdn. Bhd
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Established strong rapport with clients through consistent communication and attentive support.
- Mentored junior team members, fostering professional growth and excellent customer service skills.
- Reduced customer complaints with proactive issue identification and swift resolution.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Monitor user accounts for suspicious or unauthorized activities
- Identify potential fraud, account takeovers, and security breaches
- Conduct user identity verification (KYC/EDD checks)
- Handle account ownership verification for sensitive requests
- Support 2FA, password resets, and security-related access issues
Customer Service associate
Lalamove Malaysia
05.2021 - Current
- Manages customer concerns with the objective of maintaining positive customer relationships with an organization
- Giving detailed explanations of services or products
- Referring customers to superiors when necessary
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers through various channels
- Answering customers' inquiries via Chat, Email, and Social Media
- Providing the right information
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
- Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
- Utilizing software, databases, scripts, and tools appropriately
- Provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process
- Ensure customer satisfaction and provide professional customer support
- Salary RM 2730
Contract Warehouse Assistant
Watson's Personal Care
02.2021 - 04.2022
- Sort, organize and store inventory in the proper location
- Work as an active team member to complete team goals
- Report damaged or missing inventory to supervisors
- Package items and label correctly
- Update logs and documentation for inventory processing
- Scan delivered items and ensure quality
- Remove inventory from trucks or shipping and delivery to proper location
- Report damaged or missing inventory to supervisors
- Salary RM 1800
Warehouse Assistant
KS Transport and Furniture trading
07.2020 - 11.2020
- Tracing and tracking of shipment
- Troubleshooting and resolving problem
- Managed other Warehouse Worker and worked with team leaders to enhance productivity
Cashier and Customer service
TGV Cinemas
04.2017 - 11.2017
- Provide a positive customer experience with friendly and courteous service
- Provide advice or recommendation to customers
- Resolve customer issues and answers questions
- Settled any customer disputes in a professional and pleasant manner
- Carefully and accurately monitored and recorded all refrigerated items ready for stocking
- Salary, RM 1800
Education
Sijil Pelajaraan Malaysia -
Sekolah Menengah Kebangsaan Taman Desa
RawangDIPLOMA IN LOGISTICS AND SUPPLY CHAIN MANAGMENT -
Seberang Peri Polytechnic
ButterworthSkills
- Effective communication
- Effective time management
- Advanced Excel skills
- Collaborative team player
- Effective communication
- Client relations
- Effective under pressure
Languages
- Bahasa Malaysia
- English
- Tamil
Certification
- Sharpening your Writing Skills in letter and email for Business Advantage, 05/01/21 - 07/31/21
- Enhance Your English Speaking Skills, 05/01/21 - 07/31/21
Languages
English
Advanced
C1
Tamil
Proficient
C2
Malay
Upper Intermediate
B2
Timeline
Customer Service Executive
Centauri Services & Technology Sdn. Bhd
09.2022 - Current
Customer Service associate
Lalamove Malaysia
05.2021 - Current
Contract Warehouse Assistant
Watson's Personal Care
02.2021 - 04.2022
Warehouse Assistant
KS Transport and Furniture trading
07.2020 - 11.2020
Cashier and Customer service
TGV Cinemas
04.2017 - 11.2017
Sijil Pelajaraan Malaysia -
Sekolah Menengah Kebangsaan Taman Desa
DIPLOMA IN LOGISTICS AND SUPPLY CHAIN MANAGMENT -
Seberang Peri Polytechnic