MARSIYAH HARIS
SENIOR NURSE
Kuala Lumpur,Kuala Lumpur
Summary
Proactive and meticulous Manager with over 9 years of experience in clinical industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Manager
KLINIK T.A.R
Kuala Lumpur, W.P Kuala Lumpur
06.2015 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Budgeted for resources to control expenditure and maximize profits.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Developed marketing strategies to increase visibility and patient base.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Nurse
KLINIK T.A.R
Kuala Lumpur, W.P Kuala Lumpur
06.2014 - Current
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Performed routine wound care and dressing changes on schedule.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Education
Diploma - Nursing
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLEGE
KUALA LUMPUR 09.2009 - 12.2012
SPM - SPM
SEKOLAH MENENGAH KEBANGSAAN PAMOL
SANDAKAN,SABAH 01.2007 - 12.2007
Skills
Staff Management
Policies and procedures
Strategic planning
Improvement initiatives
Job inspections
Schedule optimization
Operations management
Verbal and written communication
Coaching and mentoring
Business administration
Clinical Documentation
Patient and family education
Nursing staff leadership
Preventive health
Data Collection
Patient check-ins
Healthcare billing
Health screening
Diabetes and nutrition education
Medication Administration
Appointment Scheduling
Vaccine administration
Collecting vitals
Medication distribution
Timeline
Manager
KLINIK T.A.R
06.2015 - Current
Nurse
KLINIK T.A.R
06.2014 - Current
Diploma - Nursing
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLEGE
09.2009 - 12.2012
SPM - SPM
SEKOLAH MENENGAH KEBANGSAAN PAMOL
01.2007 - 12.2007