MARSHALL A/L MICHAELDAS
Taiping,Perak
Summary
Experienced cinema management professional prepared to lead team in delivering top-notch customer experiences and operational efficiency. Proven ability to drive attendance, manage budgets, and oversee staff, ensuring seamless day-to-day operations. Strong focus on fostering collaboration, adaptability to changing needs, and achieving measurable results. Skilled in staff training, inventory management, and customer service, with passion for creating positive and engaging environment.
Overview
14
14
years of professional experience
Work History
Cinema Manager
Mcat Box Office Cinema(MBO)
Taiping, Perak
06.2015 - Current
- Fully responsible and accountable for the overall management and performance of the Cinema
- Manage all matters relating to employees
- Monitor performance of cinemas in term of expenses, targets, revenues, revenues on a daily, weekly and monthly basis.
- Upkeep and maintain the cinema in good order
- Handling cinema cash for float cash, petty cash and cash sales, to ensure that all procedures related to cash management
- Ensure that all report and document required by the Head office team are submitted on time without fail.
- Manage cinema programming based on movie performance and demand
- Reduced overhead expenses by monitoring utility usage and implementing energy-saving measures throughout the facility.
- Led recruitment efforts to attract top talent for various positions, ensuring a high-caliber workforce dedicated to delivering excellent service and experiences.
- Developed and executed special events, driving additional foot traffic to the theater during off-peak hours.
Assistant Cinema Manager
Mcat Box Office Cinema(MBO)
Taiping, Perak
06.2013 - 06.2015
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handle stock & Inventory
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Cinema Supervisor
Mcat Box Office Cinema(MBO)
Taiping, Perak
12.2011 - 06.2013
- Manage overall cinema operations including KPI, EBITDA & Licenses
- Supervise staff/crew & cleaner in term of disciplinary, grooming and attitude.
- Organize schedule of staff, and cinema show.
- Monitoring CCTV for investigating.
- Stock ordering and organizing store and stock.
- Investigate and consult local authority for any staff misconduct and criminal cases arises.
- Manage cinema sales & account.
- Reporting and compiling data.
- Administrative.
- Brief and train staff
- Liaise with government organization for dockets, censorship and tax
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Collaborated with management to develop promotional events, driving increased revenue and attracting new customers.
- Ensured compliance with local laws governing public exhibition of films by verifying ratings and age restrictions as necessary.
- Trained new employees on company policies and procedures, fostering a positive work environment and high retention rate among staff.
INTERNSIP ( HR & ADMIN DEPARTMENT )
MMC GAMUDA
Taiping, Perak
06.2011 - 10.2011
- Handling Data Entry job
- Check Invoice before submit to finance
- Sending email invitation for work interview
- Handle job recruitment
- In charge office stationery stock & inventory
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
BBA - Business Administration And Management
Northern University Of Malaysia (UUM)
Sintok, 0210.2011
Skills
Operations management
undefinedTimeline
Cinema Manager
Mcat Box Office Cinema(MBO)
06.2015 - Current
Assistant Cinema Manager
Mcat Box Office Cinema(MBO)
06.2013 - 06.2015
Cinema Supervisor
Mcat Box Office Cinema(MBO)
12.2011 - 06.2013
INTERNSIP ( HR & ADMIN DEPARTMENT )
MMC GAMUDA
06.2011 - 10.2011
BBA - Business Administration And Management
Northern University Of Malaysia (UUM)
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