Overview
Work History
Skills
Timeline
Generic

Marliza Binti Ismail

Guest Service Agent
Bayan Lepas, Penang,07

Overview

11
11
years of professional experience
2
2
Languages

Work History

Butler

Eastern and Oriental Hotel
04.2019 - 03.2021
  • Provided personalized services to VIP and suite guests.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
  • Maintained high service standards while anticipating guest needs.
  • Coordinated closely with various departments to fulfill guest preferences and requests.

Guest Service Agent

Eastern and Oriental Hotel
09.2013 - 04.2019
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.

Spa Receptionist

Maxims Hotel Genting Highlands Resort, Pahang Darul
02.2011 - 08.2013
  • Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
  • Promoted special offers and packages to increase revenue through upselling techniques.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.

Front Office Assistant

Theme Park Hotel
03.2010 - 01.2011
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Assist with guest check-ins and check-outs using hotel management system.
  • Handled room reservations, inquires, and special requests efficiently.
  • Provide information about hotel facilities, theme park attractions, and transportations.

Skills

Information confidentiality

Timeline

Butler

Eastern and Oriental Hotel
04.2019 - 03.2021

Guest Service Agent

Eastern and Oriental Hotel
09.2013 - 04.2019

Spa Receptionist

Maxims Hotel Genting Highlands Resort, Pahang Darul
02.2011 - 08.2013

Front Office Assistant

Theme Park Hotel
03.2010 - 01.2011

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Marliza Binti IsmailGuest Service Agent