MARK OYVIND ANAK EDMUND

Experienced Outlet Supervisor with a proven track record of improving operational efficiency and boosting team morale. Successfully oversaw daily operations, ensuring adherence to company standards. Demonstrated strong leadership and communication skills to motivate team members and effectively resolve conflicts. Brings a positive attitude and a passion for coffee, with a desire to learn and grow in a dynamic environment. Has a solid foundation in communication and teamwork, well-equipped to train and guide others. Ready to utilize and further develop instructional and customer service skills in the Outlet Supervisor role. Personally trained multiple staff members, several of whom have advanced to become Outlet Supervisors and Outlet Managers, successfully managing their own outlets.

Participated in the Sunbear Festival 2022 at the Sarawak Cultural Village, with The Brew Crew.

Part of ZUS Sarawak opening team at Vivacity, Kuching.

Person-in-charge of ZUS Coffee Vivacity outlet in Kuching.

Person-in-charge of the opening team of ZUS Coffee Boulevard Commercial Centre outlet in Miri.

Supervised team of 15 - 20 staff members.

Food Handling Training

Fluent in Bahasa Malaysia in terms of speaking and writing.

Fluent in English in terms of speaking and writing.