Marissa Pocpoc
Hostess
Bangsar Villa Apartment, Jalan Maarof, Bangsar, 59100 Kuala Lumpur
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Huckleberry @Bangsar Shopping Centre
Kuala Lumpur, Malaysia
02.2022 - Current
- Greeting customers in a professional and friendly manner while offering assistance as needed.
- Answering inquiries regarding events, activities, services, and rules of conduct on site.
- Collaborating with the management team to ensure a smooth flow of event operations from start to finish.
- Assisting guests with seating arrangements so they can enjoy their time at the event without any hassle or difficulty.
- Managing a variety of administrative tasks such as registering vendors and collecting payments for admission fees/tickets.
- Maintaining high standards of cleanliness within the venue by regularly disinfecting surfaces and making sure all areas are tidy before guests arrive.
Restaurant Waitress
Ben's By The BIG Group (Bangsar Shopping Centre)
Kuala Lumpur, Malaysia
01.2021 - 01.2022
- Customer service
- Communicating them effectively to the kitchen
- Provide customers with menus
- Coordinating payments
- Serve food and beverages to customers
- Table service
- Greeting the guests
- Teamwork
- Effective communication skills
Education
High School Diploma -
Burauen Comprehensive National High School
Bayan Ng Burauen, 6516 Hilagang Leyte, Philippines 04.2001 -
Skills
Guest Relations Management
Dining room management
Conflict Resolution
Kitchen staff coordination
Reservations Coordination
High-volume dining
Group reservations management
Front-of-house display creation
Food inspection
Menu Memorization
Reservation coordination
Timeline
Restaurant Hostess
Huckleberry @Bangsar Shopping Centre
02.2022 - Current
Restaurant Waitress
Ben's By The BIG Group (Bangsar Shopping Centre)
01.2021 - 01.2022
High School Diploma -
Burauen Comprehensive National High School
04.2001 -