Summary
Overview
Work History
Skills
Software
Reference
Timeline
Generic
Mario Lim Kuan Ren

Mario Lim Kuan Ren

Quality Assurance Specialist
Kuala Lumpur

Summary

Highly motivated and self-taught web developer seeking an opportunity to launch a career in programming. Eager to apply strong problem-solving skills and hands-on project experience to contribute to a dynamic development team.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Quality Assurance Specialist

TDCX (MY) Sdn Bhd
Kuala Lumpur
04.2023 - Current
  • Ensured adherence to quality assurance standards by educating customer service agents and monitoring compliance, while staying updated on industry best practices to drive continuous improvement.

Medical Interpreter

LanguageLine Solutions
Remote
07.2021 - 09.2022
  • Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.

Customer Service Representative

Booking.com
Kuala Lumpur
07.2019 - 07.2021
  • Handled customer inquiries via calls, emails, and chat, providing timely and accurate support for reservations, cancellations, and travel-related issues to ensure high customer satisfaction.

Operation Supervisor

Sunrise Capital Development Sdn Bhd
Kota Bharu, Kelantan
12.2016 - 02.2018
  • Supervised team schedules and daily operations, while resolving banking documentation issues to ensure smooth transaction processing and project timelines.

Skills

Quality assurance

Analytical thinking

Team collaboration

Quality improvements

Problem-solving skills

Software

HTML

CSS

JavaScript

PHP

Tailwind

Bootstrap

Laravel

Reference

Ms. Wing Hang Chooi (Quality Assurance Team Lead) +60102189288

Timeline

Quality Assurance Specialist

TDCX (MY) Sdn Bhd
04.2023 - Current

Medical Interpreter

LanguageLine Solutions
07.2021 - 09.2022

Customer Service Representative

Booking.com
07.2019 - 07.2021

Operation Supervisor

Sunrise Capital Development Sdn Bhd
12.2016 - 02.2018
Mario Lim Kuan RenQuality Assurance Specialist