HTML
Mario Lim Kuan Ren
Quality Assurance Specialist
Kuala Lumpur
Summary
Highly motivated and self-taught web developer seeking an opportunity to launch a career in programming. Eager to apply strong problem-solving skills and hands-on project experience to contribute to a dynamic development team.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Quality Assurance Specialist
TDCX (MY) Sdn Bhd
04.2023 - Current
- Ensured adherence to quality assurance standards by educating customer service agents and monitoring compliance, while staying updated on industry best practices to drive continuous improvement.
Medical Interpreter
LanguageLine Solutions
07.2021 - 09.2022
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Customer Service Representative
Booking.com
07.2019 - 07.2021
- Handled customer inquiries via calls, emails, and chat, providing timely and accurate support for reservations, cancellations, and travel-related issues to ensure high customer satisfaction.
Operation Supervisor
Sunrise Capital Development Sdn Bhd
12.2016 - 02.2018
- Supervised team schedules and daily operations, while resolving banking documentation issues to ensure smooth transaction processing and project timelines.
Skills
Quality assurance
Analytical thinking
Team collaboration
Quality improvements
Problem-solving skills
Software
CSS
JavaScript
PHP
Tailwind
Bootstrap
Laravel
Reference
Ms. Wing Hang Chooi (Quality Assurance Team Lead) +60102189288
Timeline
Quality Assurance Specialist
TDCX (MY) Sdn Bhd
04.2023 - Current
Medical Interpreter
LanguageLine Solutions
07.2021 - 09.2022
Customer Service Representative
Booking.com
07.2019 - 07.2021
Operation Supervisor
Sunrise Capital Development Sdn Bhd
12.2016 - 02.2018
Similar Profiles
Phyo Wai MoePhyo Wai Moe
Risk Operations Analyst at TDCX (MY) SDN. BHD.Risk Operations Analyst at TDCX (MY) SDN. BHD.
DHARMA RAJEDRANDHARMA RAJEDRAN
Technical Service Specialist at TDCX (MY) SDN. BHDTechnical Service Specialist at TDCX (MY) SDN. BHD
SANTHIYA PERUMALSANTHIYA PERUMAL
Verified Operations Specialist at TDCX (MY) SDN. BHDVerified Operations Specialist at TDCX (MY) SDN. BHD
Megat Muhd Toriq Mohd Rizal AnthonyMegat Muhd Toriq Mohd Rizal Anthony
Account Manager at CD Communications Group Sdn BhdAccount Manager at CD Communications Group Sdn Bhd
Jack GooJack Goo
Senior Chef De Partie at Ilham Dining ConceptSenior Chef De Partie at Ilham Dining Concept