Summary
Overview
Work History
Education
Timeline
Generic
Maricris Cabuyadao

Maricris Cabuyadao

Kuala Lumpur

Summary

Seeking for new challenging opportunities where I can fully use my skills and experiences.

To join a company that offers me a stable, positive atmosphere and opportunity to grow professionally.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Concentrix
03.2024 - Current
  • Managing high levels of call flow and responding to technical support needs.
  • Updating cases to manage and process support actions and requests.
  • Responding to customer inquiries and providing technical assistance over phone and email.

Content Moderator

Concentrix Malaysia
11.2022 - 02.2024
  • Ensuring the content on a given website or service meets the company's standards and guidelines
  • Reviewing and removing offensive or inappropriate content
  • Flagging potential rule violations.

Account Supervisor

The Results Companies
08.2016 - 10.2022
  • Managed inbound calls in assisting customers to place orders, processing refund and replacements of missing or damaged items
  • De-escalating calls and provide necessary compensation or concessions
  • Manage the performance of my team when it comes to their KPI's
  • Attending client and QA call calibration
  • Giving refresher training to the team for any client updates and item discounts or promotions
  • Coaching session for the agent
  • Auditing agent calls and cases
  • Manage team attendance and compliance.

Customer Service Representative

Convergys Philippines
03.2015 - 10.2015
  • Manage large amounts of inbound calls in a timely manner
  • Providing Prepaid Card status, processing replacement of lost and damaged cards.

Education

Bachelor of Science in Hotel and Restaurant Management -

National University
Manila, Philippines
03.2014

Timeline

Technical Support Representative

Concentrix
03.2024 - Current

Content Moderator

Concentrix Malaysia
11.2022 - 02.2024

Account Supervisor

The Results Companies
08.2016 - 10.2022

Customer Service Representative

Convergys Philippines
03.2015 - 10.2015

Bachelor of Science in Hotel and Restaurant Management -

National University

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Maricris Cabuyadao