Maricris Cabuyadao
Kuala Lumpur
Summary
Seeking for new challenging opportunities where I can fully use my skills and experiences.
To join a company that offers me a stable, positive atmosphere and opportunity to grow professionally.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Concentrix
03.2024 - Current
- Managing high levels of call flow and responding to technical support needs.
- Updating cases to manage and process support actions and requests.
- Responding to customer inquiries and providing technical assistance over phone and email.
Content Moderator
Concentrix Malaysia
11.2022 - 02.2024
- Ensuring the content on a given website or service meets the company's standards and guidelines
- Reviewing and removing offensive or inappropriate content
- Flagging potential rule violations.
Account Supervisor
The Results Companies
08.2016 - 10.2022
- Managed inbound calls in assisting customers to place orders, processing refund and replacements of missing or damaged items
- De-escalating calls and provide necessary compensation or concessions
- Manage the performance of my team when it comes to their KPI's
- Attending client and QA call calibration
- Giving refresher training to the team for any client updates and item discounts or promotions
- Coaching session for the agent
- Auditing agent calls and cases
- Manage team attendance and compliance.
Customer Service Representative
Convergys Philippines
03.2015 - 10.2015
- Manage large amounts of inbound calls in a timely manner
- Providing Prepaid Card status, processing replacement of lost and damaged cards.
Education
Bachelor of Science in Hotel and Restaurant Management -
National University
Manila, Philippines03.2014
Timeline
Technical Support Representative
Concentrix
03.2024 - Current
Content Moderator
Concentrix Malaysia
11.2022 - 02.2024
Account Supervisor
The Results Companies
08.2016 - 10.2022
Customer Service Representative
Convergys Philippines
03.2015 - 10.2015
Bachelor of Science in Hotel and Restaurant Management -
National University