Summary
Work History
Education
Skills
Timeline
Hi, I’m

Maria Sonica Pastrana

Oriental Mindoro
Maria Sonica Pastrana

Summary

Iam an excellent at handling numerous tasks at once and enjoy the fast paced environment of a restaurant.My

organizational skills are excellent and Iam able to keep even the busiest restaurant seating organized. My interpersonal skills are strong and Iam very friendly and outgoing.

Customers have complimented me on my willingness to be of assistance and my Manager's rate me highly for my professional attitude.

Work History

KAUST HOTEL and RESIDENCE

Supervisor
12.2022 - 08.2023

Job overview

  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Organized implementation of new banners, displays, and menus.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Set and oversaw weekly and special event menu plans.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Baylasun Hotel and Marina

Order Taker/ Hostess
09.2015 - 09.2019

Job overview

  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered phone calls to take orders, give information and document reservations.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Facilitated smooth handover processes between shifts by maintaining detailed records of ongoing transactions or issues requiring follow-up action from incoming staff members.
  • Entered orders into computer system quickly and in proper sequence.
  • Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

El Cerdo Restaurant

Waitress
05.2013 - 08.2014

Job overview

  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Golden Gate Colleges
Batangas City, Philippines

Vocational from Caregiving And Nursing Aid
10.2007

Saint Joseph Institute
Rosario Batangas, Philippines

from Secondary Education
04.2005

Skills

Customer service

Timeline

Supervisor

KAUST HOTEL and RESIDENCE
12.2022 - 08.2023

Order Taker/ Hostess

Baylasun Hotel and Marina
09.2015 - 09.2019

Waitress

El Cerdo Restaurant
05.2013 - 08.2014

Golden Gate Colleges

Vocational from Caregiving And Nursing Aid

Saint Joseph Institute

from Secondary Education

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Maria Sonica Pastrana