Mariarubini Arumainathan

• Full-Cycle Recruitment Management: Accountable for end-to-end recruitment processes including sourcing, job advertising, screening, shortlisting, conducting interviews, and final placements across various sectors.
• Industry Expertise: Successfully recruited for roles in HR, Business, Telecommunications, Banking, Insurance, Automotive, and Medical industries.
• Compensation & Benefits: Monitored job offers and advised on compensation strategies with a focus on employee benefits and perks.
• Reporting & Analytics: Delivered consistent updates and detailed reports on recruitment metrics and progress to stakeholders.
• Stakeholder Communication: Comfortable and professional in interacting with all levels of internal staff and candidates, regardless of seniority or hierarchy.
• Employee Engagement: Contributed to employee welfare through the planning and execution of daily activities and engagement programs.

• Strategic Talent Sourcing: Identify and source suitable candidates for current openings while proactively building a talent pipeline to support future organizational growth and business expansion.
• Full Recruitment Lifecycle Management: Oversee the end-to-end hiring process—from initial assessment and interviews to job offers, candidate counseling on corporate benefits, salary, and work environment, through to onboarding.
• Multi-Channel Sourcing: Leverage social media platforms, job boards, online databases, and other technical sourcing methods to attract top talent for both immediate and long-term needs.
• Employee Referral Program Promotion: Champion internal referral initiatives, motivating employees to refer qualified candidates and enhancing internal talent acquisition efforts.
• Recruitment Events Participation: Represent the organization at public and on-campus recruitment events to attract and engage with potential candidates and promote employer branding.
• Service Level Compliance: Ensure all recruitment activities meet internal Service Level Agreements (SLAs) and uphold quality and efficiency standards.
• Stakeholder Liaison: Act as the main point of contact for assigned internal stakeholders, coordinating and managing all recruitment-related activities in alignment with business goals.
• Workforce Planning: Collaborate closely with HR Business Partners and hiring managers to forecast talent needs, both short-term and long-term, and maintain a strong talent pool.
• Project & Event Support: Manage or assist with ad-hoc projects and participate in organizing and executing internal bank events.

• End-to-End Recruitment
  Skilled in managing the complete recruitment lifecycle including sourcing, role scoping, candidate screening, interviewing, onboarding, and post-placement support.
• Stakeholder Management
  Collaborates effectively with HR Business Partners, hiring managers, and leadership teams to align talent acquisition strategies with organizational needs.
• Salary Negotiation & HR Rounds
  Conducts HR interviews, manages salary discussions, and ensures candidates are onboarded within the company's compensation framework.
• Candidate Experience & Communication
  Maintains professional and transparent communication with candidates throughout the hiring process, including timely feedback and handling of rejections with sensitivity.
• Team Leadership & Collaboration
  Supervised recruitment teams, provided mentorship, and supported team performance through collaboration and knowledge sharing.
• Compliance & Background Verification
  Ensured adherence to organizational policies and government regulations by managing background verification processes via internal systems and third-party portals.

• HR Policy Development: Coordinate the development, review, and implementation of Human Resources policies related to employee relations to ensure alignment with legal standards and organizational goals.
• Management Partnership: Collaborate with management to effectively communicate HR policies, procedures, programs, and employment laws to employees and supervisors.
• Employee Relations Strategy: Recommend and implement employee relations practices that foster a positive work environment, promote strong employer-employee relationships, and boost morale and motivation.
• Workplace Investigations: Participate in the investigation of employee complaints or concerns, ensuring confidentiality, impartiality, and adherence to due process.
• Performance & Discipline Guidance: Advise managers and supervisors on the progressive discipline process and provide counsel on a wide range of employment-related issues, including performance management and corrective actions.
• Regulatory Compliance & Risk Management: Ensure compliance with all applicable governmental and labor laws, and fulfill government reporting obligations to reduce the organization's legal exposure.
• Employee & Organizational Advocacy: Protect the rights and interests of both employees and the organization by applying HR policies and labor laws consistently and fairly.

• Recruitment Coordination: Manage relationships with local hiring managers to ensure alignment with recruitment needs and effectively handle recruitment requests.
• Vendor Management: Oversee vendor performance and ensure compliance with Service Level Agreements (SLAs), including continuous monitoring and improvement.
• SAP Fieldglass Administration: Administer and manage the SAP Fieldglass Vendor Management System to support end-to-end contingent workforce processes.
• Client & Agency Relations: Serve as the primary point of contact for local clients and recruitment agencies, fostering strong partnerships and ensuring smooth collaboration.
• Issue Escalation Management: Handle all levels of issue escalation promptly and effectively to minimize disruptions to recruitment operations.

Executive & Administrative Support Financial & Bookkeeping Assistance

• Serve as the Personal and Confidential Secretary to the Counsellor, managing all aspects of correspondence, scheduling, and travel arrangements.
• Prepare and handle incoming mail, documentation, and confidential communications.
• Organize meetings, conferences, internal and external events, and maintain detailed calendars and appointment schedules.
• Maintain office systems, filing procedures, work processes, and databases for operational efficiency.
• Liaise professionally with internal and external contacts, clients, and stakeholders.
• Prepare invoices, financial statements, and assist in basic bookkeeping tasks.
• Monitor, track, and process payroll including sick leave and vacation time.
• Facilitate resolutions to payroll discrepancies and ensure compliance with labor laws.
• Support benefit administration including claims resolution, invoice approvals, and statement reconciliation.

• Front Desk & Communication: Screen and respond to all inbound phone calls, providing timely and professional assistance.
• Administrative Support: Manage general paperwork and maintain accurate computer-based data to support various internal functions.
• Vendor & Supplier Coordination: Liaise with vendors and suppliers to procure office items and services as needed.
• Correspondence Management: Prepare and dispatch letters and documents daily, ensuring prompt communication.
• Scheduling & Travel Coordination: Organize meeting and conference schedules; handle travel arrangements including hotel and flight bookings.
• Event Planning: Coordinate company events for staff and overseas visitors, including annual dinners and field trips.
• Office Supplies & Inventory: Maintain adequate levels of office supplies to ensure smooth day-to-day operations.
• Sales Support: Ensure availability of corporate brochures, catalogs, and promotional gifts as requested by the Sales Team.
• Facility & Equipment Maintenance: Oversee regular maintenance of office premises and equipment, ensuring a safe and efficient working environment.
• Employee Welfare: Monitor and support staff welfare initiatives to promote a positive workplace atmosphere.

• Customer Support & Resolution: Efficiently handled a wide range of customer inquiries, complaints, billing questions, and service requests, including payment extensions, ensuring prompt and accurate assistance.
• Conflict Management: Calmed and de-escalated angry callers by rebuilding trust, identifying resources, and designing optimal solutions tailored to customer needs.
• Cross-Functional Collaboration: Worked closely with internal teams such as Accounting, Field Services, New Business, Operations, and Consumer Affairs to resolve customer issues effectively.
• High-Volume Performance: Managed a heavy workload in a deadline-driven environment, resolving an average of 550 inquiries per week while consistently meeting or exceeding performance benchmarks in speed, accuracy, and volume.
• Training & Leadership: Served as a primary trainer and mentor for new and existing representatives, becoming the go-to expert for complex and challenging calls.
• Quality & Recognition: Contributed to achieving the company’s highest customer service ratings as verified by external auditors, earning perfect scores in communication, listening, problem resolution, and politeness.

• Document & Information Management: File and maintain employee-related records, manage department telephones, relay messages, and distribute HR communications to employees.
• Executive Support: Schedule meetings and appointments, arrange travel, and process expense reports for HR executives and management.
• Project Assistance: Support HR staff with projects such as organizing company events and employee engagement activities.
• Payroll & Timekeeping: Perform payroll and timekeeping duties under the supervision of an HR manager.
• Recruitment Support: Handle recruitment tasks including posting job openings, screening resumes, contacting candidates, and scheduling interviews.