MARDZIAH ABDUL LATIR
NEGERI SEMBILAN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
SALES EXECUTIVE
EMDEK SDN BHD
01.2024 - 06.2024
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
- Identified new market opportunities through diligent research and networking.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Corporate Sales Manager
SERAI MALAYA SDN BHD
08.2023 - 12.2023
- Defined and improved toolset for quality reporting.
- Maintained open lines of communication internal teams through regular updates meetings, ensuring alignment of expectations across all parties involved.
- Trained junior team members on best practices for relationship management, fostering a culture of continuous improvement within the department.
- Participated in key design and product change discussions.
- Generated weekly qualitative and quantitative reports.
- Produced and distributed internal and external communications.
- Managed internal, external, and crisis communications.
- Reviewed marketing materials and documents for brand accuracy and trending design.
CORPORATE RELATION EXECUTIVE
STAR MEDIK SDN BHD
08.2018 - 08.2023
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
DIPLOMA IN MARKETING
POLITEKNIK PREMIER SULTAN SALAHUDDIN ABD AZIZ SHAH
SHAH ALAM03.2013
Skills
- Sales strategy
- Sales expertise
- Sales Team Leadership
- Quality assurance understanding
Additional Information
EXPECTATION SALARY : RM 3,800.00
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
SALES EXECUTIVE
EMDEK SDN BHD
01.2024 - 06.2024
Corporate Sales Manager
SERAI MALAYA SDN BHD
08.2023 - 12.2023
CORPORATE RELATION EXECUTIVE
STAR MEDIK SDN BHD
08.2018 - 08.2023
DIPLOMA IN MARKETING
POLITEKNIK PREMIER SULTAN SALAHUDDIN ABD AZIZ SHAH
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