MARDILA YUSOF
OPERATOR & CLERK
Butterworth,07
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
3
3
Languages
Work History
COWAY CODY
COWAY MALAYSIA SDN BHD
Butterworth, Penang, Malaysia
05.2020 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Supervisor of Operations
PAKSU NASI CAMPUR SDN BHD
Padang Serai, Kedah, Malaysia
01.2018 - 12.2020
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Receptionist Administrator
PACIFIC MEGAMALL PERAI BUTTERWORTH
BUTTERWORTH
01.2015 - 12.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
OPERATOR & CLERK
SONY MALAYSIA PERAI
Butterworth, Penang
01.2008 - 09.2014
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Operations Executive
JABIL PENANG MALAYSIA
PENANG
01.2006 - 07.2008
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Education
High School Diploma -
SMKSJ
Seberang Jaya, Penang, Malaysia 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Flexible and adaptable
Data entry
Timeline
COWAY CODY
COWAY MALAYSIA SDN BHD
05.2020 - 07.2023
Supervisor of Operations
PAKSU NASI CAMPUR SDN BHD
01.2018 - 12.2020
Receptionist Administrator
PACIFIC MEGAMALL PERAI BUTTERWORTH
01.2015 - 12.2017
OPERATOR & CLERK
SONY MALAYSIA PERAI
01.2008 - 09.2014
Operations Executive
JABIL PENANG MALAYSIA
01.2006 - 07.2008
High School Diploma -
SMKSJ
04.2001 -