Mardiana Mrs.
Petaling Jaya
Summary
Competent assistant manager with proven team building, recruitment and training skills centered on achieving company sales goals. Cross-functional collaborator with top-notch planning, organizational and operations management abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Excel Test Sdn Bhd
02.2018 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities especially in Quality Management System under ISO 17025.
- Established team priorities, maintained schedules and monitored performance.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored team members to enhance professional development and accountability in workplace.
Senior Technical Executive
Excel Test Monitor & Control Enterprise
03.2015 - 02.2018
- Performed calibration service in-house & on-site.
- Involved in extension of scope for accredited lab under ISO17025
- Used consultative sales approach to understand and meet customer needs.
- Proactively managed client correspondence and recorded tracking and communications.
- Partnered with administrative to identify gaps in technical talent pools, leading to targeted recruitment initiatives for high-demand skill sets.
- Educated new sales staff on store policies and customer support operations.
Navy Officer (ROTU)
MINDEF
01.2012 - 04.2012
- Collected, arranged, and input information into database system.
- Wrote detailed narrative reports for use in investigations.
- Assist to developed modules under ROTU.
- Assist conducted event under Navy at MINDEF.
Education
Bachelor of Science - Bioscience & Bioengineering
07.2011
- [Reserve Office Training Unit, Navy], [2008] to [2011]
- Course cover wide range area of study in protein separation technique, genetic engineering, and gene therapy.
• Accomplished a thesis, analyzed the interaction of plant growth regulator, genotype and culture media in embryo culture of Malaysian rice.
Skills
- Negotiation and Conflict Resolution
- Customer Relationship Management (CRM)
- Consulting
- Financial Management
Accomplishments
- Developed task management tools by software ClickUp. Make the apps convenient to be used at all level.
- Supervised team of 14 staff members including intern students.
- As Deputy Technical Manager, (ISO170925) Collaborated with team in the development of Scope Accreditation by Department Standard Malaysia.
Certification
- Certified Approved Signatory, Excel Test Sdn Bhd - July, 2023
- Certified OSH Coordinator Trained Person - Dec, 2023
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Assistant Manager - Excel Test Sdn Bhd
02.2018 - Current
Senior Technical Executive - Excel Test Monitor & Control Enterprise
03.2015 - 02.2018
Navy Officer (ROTU) - MINDEF
01.2012 - 04.2012
Universiti Teknologi Malaysia - Bachelor of Science, Bioscience & Bioengineering
- Certified Approved Signatory, Excel Test Sdn Bhd - July, 2023
- Certified OSH Coordinator Trained Person - Dec, 2023
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