WORDS , EXCEL , POWERPOINT
MARDIANA BINTI OMAR
WARRANTY PROCESSOR
MIRI
Summary
Proven Warranty Clerk at Permanent, adept in Microsoft Office and exceptional customer service, streamlined warranty claim processes, enhancing user experience and customer satisfaction. Fostered team efficiency and mastered technical knowledge, significantly contributing to the company's operational excellence. Demonstrated time management and follow-up skills, ensuring swift resolution of claims and disputes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warranty Clerk
Permanent
10.2013 - Current
- Assisted in the development of warranty claim forms, making them more user-friendly and intuitive for customers to complete.
- Maintained up-to-date knowledge of industry trends and manufacturer-specific warranties, ensuring accurate information was provided to customers at all times.
- Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
- Created comprehensive reports detailing monthly warranty activities for management review and analysis.
- Supported sales team by informing potential clients about available product warranties and protection plans offered by the company or manufacturer partners.
- Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
- Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
- Assisted in training new staff members on company-specific warranty policies and procedures.
- Negotiated with manufacturers on behalf of customers, securing favorable outcomes in warranty disputes.
- Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
- Improved communication between departments by regularly updating team members on warranty claim statuses.
- Managed a high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collected premiums and issued accurate receipts.
Front Desk Receptionist
Permanent
09.2009 - 07.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
SIJIL PELAJARAN MALAYSIA -
SMK DATO PERMAISURI
MIRI 04.2001 -
Skills
Warranty processing
Software
Languages
English
Native language
English
Upper intermediate
B2
Certification
SKM 3
Timeline
Warranty Clerk
Permanent
10.2013 - Current
Front Desk Receptionist
Permanent
09.2009 - 07.2012
SIJIL PELAJARAN MALAYSIA -
SMK DATO PERMAISURI
04.2001 -
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