Marcus Gan

• Tracked competitor activities closely, enabling quick response to changing market conditions.
• Facilitated smooth transactions by understanding client needs, preferences and budget constraints.
• Boosted customer satisfaction with prompt and accurate order delivery.

• Encouraged parental involvement in youth teams for solid support system building.
• Arranged fundraising events to bolster club finances for equipment upgrades or travel costs covering.
• Developed players' skills by implementing diverse training drills.
• Instilled sense of commitment, drive and responsibility in young people.

• Improved dribbling skills, enhancing ball control during gameplay.
• Demonstrated excellent communication skills on court, ensuring effective coordination within the team during gameplay.
• Committed to continuous learning and improvement with regular evaluations of personal performance metrics.
• Traveled extensively for various national and international tournaments, gaining exposure to diverse basketball styles around the world.
• Identified improvement areas and liaised with coaches to develop abilities.

- Operated a café specializing in Japanese-style soufflé pancakes, delivering consistently high-quality desserts and friendly customer service in a fast-paced environment.

- Managed daily front-of-house operations in a soufflé pancake shop: greeting guests, taking orders, handling payments, and ensuring a welcoming, efficient dining experience.

- Prepared and plated signature soufflé pancakes, maintained food-safety standards, and oversaw ingredient inventory to ensure freshness and consistency.

- Handled day-to-day operations of a licensed money-lending company, including client onboarding, loan processing, and repayment tracking while ensuring compliance with local financial regulations.

- Assessed creditworthiness, structured loan agreements, and monitored repayment schedules to minimize default risk and maintain healthy cash flow.

- Delivered one-to-one and group IELTS preparation sessions, tailoring lesson plans to students’ target band scores and improving performance in Listening, Reading, Writing, and Speaking.

- Marketed IELTS courses and managed client onboarding—from initial consultation and placement testing to scheduling classes and monitoring progress—while maintaining high student satisfaction.