MA NURAIN FARHANAH BINTI MOHAMMED RASHID
SENIOR F&B EXECUTIVE
PETALING JAYA
Summary
Developed skills in high-paced hospitality environments, focusing on customer satisfaction and operational management. Skilled in communication and team coordination, ensuring smooth operations and positive guest experiences. Seeking to transition into new field, leveraging these transferable skills for impactful results.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
SENIOR F&B EXECUTIVE
MM2 SCREEN MANAGEMENT SDN BHD (MMCINEPLEXES)
04.2021 - Current
- Manage the ordering and stocks for 13 cinemas.
- Conducted regular inventory checks and implemented efficient ordering systems for optimal stock management.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
- Collaborated with marketing professionals to create enticing promotional materials for the F&B offerings, resulting in increased awareness and patronage.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Ensuring the SOP is followed by all of the outlets
- Doing Inventory checking and auditing the outlets once in every few months.
- Preparing the COGS, Profit Margin, Strike Rate and all of the related info for monthly review.
- Checking every documents key-in by the outlets. (GRN, Transfer Reports, Wastage Report etc.)
- Assist in applying and renewing of licenses and any other related matters.
THEATRE MANAGER
MM2 SCREEN MANAGEMENT SDN BHD (MMCINEPLEXES)
01.2018 - 03.2021
- Manage the budget and ensure to meet the financial and operational targets of the theatre.
- Oversee the tasks of the assistant managers.
- Plan resources effectively.
- Assist on the day to day operation of cinema.
- Ensure the facility and equipment are maintained to the Company’s standards.
- Oversee the cinemas operations activity and provide leadership and direction for whole department.
- Liaise with internal and external departments in order to achieve business objectives.
- Enhanced customer experience by ensuring smooth operations during all events and performances.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Preparing related reports for higher management.
ASSISTANT THEATRE MANAGER
CATHAY CINEPLEXES DAMANSARA
08.2014 - 12.2017
- Manage staff.
- Resolved conflicts among staff members or patrons diplomatically to maintain a positive working environment and customer satisfaction.
- Recruited trained, and supervised a diverse team of staff members to ensure seamless theatre operations.
- Enhanced customer experience by ensuring smooth operations during all events and performances.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Checking inventory and sales.
- Key in necessary document into the system.
- Preparing requisition form and purchase order for F&B ordering.
- Receiving stock and make sure it is delivered in good condition, sufficient and on schedule to avoid any shortage of stock.
- Preparing excel report for monthly F&B stock reconciliation.
THEATRE SUPERVISOR
CATHAY CINEPLEXES DAMANSARA
07.2012 - 07.2014
- Supervise daily operation.
- Supervise staff to make sure operation runs smoothly.
- Train new staff and monitor their tasks.
CASHIER
CATHAY CINEPLEXES DAMANSARA
04.2010 - 06.2012
- Taking orders for F&B & tickets.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
WAITRESS
ROYALE BINTANG DAMANSARA
02.2010 - 04.2010
- Taking orders
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Serving customers.
Education
Diploma - Nursing
Mahsa University College
Damansara, Selangor, Malaysia 01.2007 - 01.2009
SPM -
SMK Bercham
Ipoh, Perak, Malaysia 01.2003 - 01.2005
Skills
Cost control
Ordering supplies
Problem-solving
Multitasking
Reliable and responsible
Collaboration and teamwork
Inventory control
Skills Strength
Able in verbal and written in Bahasa Melayu and English.
- Knowledgeable in Microsoft Word and Excel.
- Responsible, dedicated, willing to learn, hardworking and fast learner.
- Possess own transport.
- Willing to travel.
Ic Number
891020-10-5320
Personal Information
- Age: 36
- Place of Birth: Klang
- Ethnicity: Malay
- Date of Birth: 20/10/1989
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
- Religion: Islam
Timeline
SENIOR F&B EXECUTIVE
MM2 SCREEN MANAGEMENT SDN BHD (MMCINEPLEXES)
04.2021 - Current
THEATRE MANAGER
MM2 SCREEN MANAGEMENT SDN BHD (MMCINEPLEXES)
01.2018 - 03.2021
ASSISTANT THEATRE MANAGER
CATHAY CINEPLEXES DAMANSARA
08.2014 - 12.2017
THEATRE SUPERVISOR
CATHAY CINEPLEXES DAMANSARA
07.2012 - 07.2014
CASHIER
CATHAY CINEPLEXES DAMANSARA
04.2010 - 06.2012
WAITRESS
ROYALE BINTANG DAMANSARA
02.2010 - 04.2010
Diploma - Nursing
Mahsa University College
01.2007 - 01.2009
SPM -
SMK Bercham
01.2003 - 01.2005
Similar Profiles
Shaun Presley WhiteShaun Presley White
Cinema Crew at Golden Screen Cinema Melaka Sdn Bhd.Cinema Crew at Golden Screen Cinema Melaka Sdn Bhd.
NUKESH VARMANUKESH VARMA
Executive Assistant at MMcineplexesExecutive Assistant at MMcineplexes
Sharanjit KaurSharanjit Kaur
OPERATIONS MANAGER @ Building Operations & Facilities Management at Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)OPERATIONS MANAGER @ Building Operations & Facilities Management at Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)