Mansoor Hussain Shah

On-site IT in SR Technics (M) SDN BHD
◼ IT on-site for the Microsoft 365 migration for the Dell Thin Client Dell Wyse 3030 users.
◼ Maintained Symantec Endpoint for SR-Technics user accounts (Laptop and thin clients).
◼ Fixed for the Microsoft 365 migration for the FAT Clients (Laptop) users.
◼ Maintained the local servers, switches, and LAN Network devices (Unifi, LAN Printers and Avaya IP based telephones.
◼ Drew the layout diagrams for the MDF Sections, IDF Racks, Local servers, switches, LAN Network devices, Access Points (AP) etc.
◼ Conducted the IT Audit for SR-Technics together with the Global IT Team of MC QTS SDN BHD.
◼ Switch ports configuration and management together with the Zurich SR-Technics IT Team for full utilization of Switch port resources.
◼ Assured the hassle-free availability of network and propose the solution in case of issues.
◼ SCCM based Win 10 OS Installation for SR-Technics Gold clients (Laptop users).
◼ Handled the User IT Tickets by using the IBM “Maximo Ticketing Systems”.
◼ Remotely supported users using “AnyDesk” Software to assist the users to solve relevant IT issues.
◼ Maintained the IT Inventories for SR-Technics.
Worked in Panalpina Transport (M) SDN BHD as IT Country Infrastructure Specialist.

Worked in Panalpina Transport (M) SDN BHD as IT Country Infrastructure Specialist
Managed IT setup for all Panalpina offices in Malaysia (Including KL, KLIA, Penang and JB) both physically and remotely. Maintaining the local servers, switches, and LAN Network devices.
◼ Performed thin Client Migration Dell Wyse 3040 for the XA Desktop environment.
◼ Managed the POs (Purchased Orders) and U-Portal services for Panalpina Malaysia.
◼ IT Infrastructure planning and Implementation. Interacted with the Vendors regarding quotations, POs and Installations.
◼ Being only IT guy for the company first interface with the users/ clients in the case of IT Issue.
◼ Assurance smooth service performance of the Network.
◼ Maintained Sophos Antivirus for Panalpina user accounts (Laptop and thin clients).
◼ Taking care of the Users IT ticket using “Smart IT Ticketing System” and routing to the upper level for solution.
◼ Receiving feed backs from users/ clients after solution of IT Tickets to ensure hassle free system.
◼ Being onsite in KL, entertained the walking users in for the IT support and solving their issues.
◼ Maintained the Laptops, Thin clients, Custom PCs, Network devices (Uniflow/ direct LAN Printers, Cisco IP phones and etc), switches, Virtual Server and etc in all over Panalpina Malaysia.
◼ PXE Ivanti based Win 7 and Win 10 OS Installation for Panalpina Laptop users (Field Users).
◼ Being only IT guy in the company remained available for 24X7 to support the users.
◼ Remotely supported the users using “Cisco Jabber application” to assist the users to solve their relevant IT issues.

Network Technology Consultant
◼ Designing / implementing new network solutions and improving the efficiency of current NW.
◼ Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
◼ Design and Implementations for SD-WAN Migration project for all of Heineken branches and HQ.
◼ Procuring network equipment and managing subcontractors involved with network installation.
◼ Configuring firewalls, routing and switching to maximise network efficiency and security.
◼ Maximising network performance through ongoing monitoring and troubleshooting.
◼ Investigating faults in the network.
◼ Updating network equipment to the latest firmware releases.
◼ Reporting network status to key stakeholders.

• ◼ IT and Telecom Infrastructure Planning for Offshore platform (Oil-rig) in Labuan Malaysia.
  ◼ Onshore Configuration support for Dell EMC Servers R740 and Network Attached Storage NX3240.
  ◼ Routers, Switches Configurations and Windows Server 2019 Installations for Servers.
  ◼ Configuration VPro and Windows 10 Operating System on Dell Desktop workstations.
  ◼ Installation of Servers, Routers, Switch, workstations and IP Phones on Offshore Platform.
  ◼ Testing and Commissioning of the System.

• IT on-site for local clients here in Malaysia.
  ◼ Supported for on-site support for Switches Configuration Project.
  ◼ Supported on Capturing the media trace from SBC device project.
  ◼ Windows 10 Operating System (OS) installations for Lenovo Thinkpads.
  ◼ IT Audit and Inventory Project for the client side.

• Worked on Huawei MRO SFW FIX Digi Project.
• Achieved Professional Training on Huawei DWDM and MSTP+ Plus Systems.
• Performed the duties of Support Engineer using U2000 iManager
• Topology check for the planned and existing Microwave in 1+0, 1+1 and XPIC Configurations for RTN 620, 950 and 950A Network using U2000 NMS environment, Verification, and solutions of the set parameters of the sites for each NE.
• Software up-gradations for the RTNs and CPs networks.
• Babysitting reports for the software upgraded site.
• Preparation of the Microwave Link reports for FACs.
• Performed the duties of Network Planning Engineer for CCTVs and Access Card Control Systems Leading the IT team to install the CCTVs based on the Planning Topology
• Operation and Maintenance Support for the CCTV and access card control system
• Leading the Installation of the Biometric Attendance Systems for new out lets
• Planning to implement network to centralize the Biometric Attendance Systems

• Installation and Configuration of IP CCTV Systems and associated Access Control System Evaluate the
• Performance and Signal quality using Laptop i.e., Network and Software based Repair and
• Configuration of CCTV Systems ◼ install and upgrade fire alarms in Emarald residential buildings ◼ Test and repair alarm systems already in place
• Perform inspections to ensure alarms are installed according to code ◼ Utilization of Technical Manuals to trouble shoot the system Complied by the Safety Standard and work Procedures

• Worked on Unmanned Aerial Vehicle (UAV) Project
• Aero Dynamics, Designing the structure and Body of Remote Control (RC) Plan
• Design and Implementation of Telemetry System for the Navigation purposes
• Design and implementation of UAV aero dynamics, GPS (global positioning system) mapping on terrain map GIS software, Live Video Streaming
• Maintained GCS (ground control station) system

◼ “MAPs STUDIES” for Digital Microwave links including Huawei MW, NEC MW, ZTE and Ericson MW (VHF, UHF, TDMA) “PREPARE PATH PROFILES/LINK BUDGETS” Digital M/W Links using DMLE, GLOBAL MAPPER, PATH LOSS.
◼ “SYSTEM DESIGNING” of DIGITAL M/W links and Wimax for Huawei MW, NEC PASOLINK MW, ZTE and Ericson MW. “PERFORMED PHYSICAL LOS SURVEY” for DRS, TDMA, WLL (CDMA) and GSM (U- FONE)
◼ Installation, Testing and Commissioning of these Systems for Huawei MW, NEC PASOLINK MW, ZTE and Ericsson MW.