Manpreet Kaur A/P Harchan Singh
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Prudential Assurance Sdn Bhd
12.2022 - Current
- A life insurance customer service who assist clients to resolve issues via calls
- Referring client concerns to other departments for more complex solutions if needed and informing client on the outcome from time to time
- Providing accurate information, troubleshooting problems, and ensuring customer satisfaction
- Handling agent and secretary enquiries on new business, endorsement, policy servicing and claims via chat
Customer Service Executive
ASK Agency
08.2022 - 11.2022
- Same job scope as Prudential
Part time Admin Clerk
Johnson Agency
09.2020 - 10.2021
- Same job scope as Brilliant Management Services
Clerk
Brilliant Management Services
06.2017 - 02.2020
- A general insurance customer service which handles enquiries from customers about their vehicle insurance road tax quote, addresses service issues, documents client requests, and issue insurance policy for customers
- Moreover, assist customers in understanding the product and answering questions about their insurance package
Intern
SAT & ASSOCIATES
02.2017 - 06.2017
- Answering calls, taking messages, and dealing with correspondence managing calendars and making appointments, reports are typed, prepared, and compiled and filed
Education
UPSR -
SK Seri Delima (Sekolah Kebangsaan Seri Delima)
01.2004 - 01.2009
SPM - undefined
Sekolah Menengah Kebangsaan (Perempuan) Jalan Ipoh
01.2010 - 01.2014
Diploma In Business Administration - undefined
MAHSA University
01.2015 - 01.2017
Degree In Business Administration - Marketing
International University of Malaya-Wales
01.2020 - 01.2023
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Complaint handling
Call center experience
Team collaboration
Live chat support
Troubleshooting
CRM software
Customer service
Problem-solving abilities
Personal Information
- Age: 27
- Date of Birth: 06/12/97
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Customer Service Executive
Prudential Assurance Sdn Bhd
12.2022 - Current
Customer Service Executive
ASK Agency
08.2022 - 11.2022
Part time Admin Clerk
Johnson Agency
09.2020 - 10.2021
Degree In Business Administration - Marketing
International University of Malaya-Wales
01.2020 - 01.2023
Clerk
Brilliant Management Services
06.2017 - 02.2020
Intern
SAT & ASSOCIATES
02.2017 - 06.2017
Diploma In Business Administration - undefined
MAHSA University
01.2015 - 01.2017
SPM - undefined
Sekolah Menengah Kebangsaan (Perempuan) Jalan Ipoh
01.2010 - 01.2014
UPSR -
SK Seri Delima (Sekolah Kebangsaan Seri Delima)
01.2004 - 01.2009