Summary
Overview
Work History
Education
Skills
Timeline
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Manpooja Kaur Sohni

Manpooja Kaur Sohni

Guest Service Associate
Kuala Lumpur

Summary

Experienced and customer-focused Hospitality professional with 7+ years in hospitality and F&B. Skilled in guest relations, team leadership, and front desk operations. Known for handling challenges with professionalism, managing shifts efficiently, and creating memorable guest experiences.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Guest Services Receptionist

Dorsett Hartamas Kuala Lumpur
06.2025 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
  • Provided reliable support to event planning teams for onsite conferences or meetings, ensuring seamless execution of group bookings.
  • Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.

Front Office & Operations Executive

The Prestige Hotel, Penang
01.2021 - 01.2024
  • Lead front desk operations and ensure seamless check-in/out experiences.
  • Train and mentor new hires to uphold service standards and brand reputation.
  • Coordinate shift schedules, oversee team performance, and resolve guest concerns promptly.

Floor Manager

The Pokok All Day Bar, Penang
01.2019 - 01.2021
  • Led floor operations and trained new staff to maintain high service standards.
  • Resolved guest complaints promptly, ensuring positive dining experiences.
  • Assisted in marketing activities, including promotions and social media efforts.
  • Handled sales tallies and upsold promotional items to boost daily revenue.

Front Desk Executive

Sunway Pyramid Hotel, Petaling Jaya
01.2018 - 01.2019
  • Managed check-ins for local and international guests, handling special requests and transport arrangements.
  • Resolved guest issues efficiently, ensuring satisfaction and repeat business.
  • Maintained booking records and coordinated with departments for smooth operations.
  • Promoted hotel services and room upgrades, boosting guest spend and experience.

Front Office Associate

Shangri La Hotel, Penang
01.2016 - 01.2018
  • Assisted with guest check-ins, managed booking issues, and addressed complaints efficiently.
  • Oversaw shift changes and staff hour records, supporting smooth operations.

Education

Malaysian Certificate of Education - Commerce

Methodist Girls School
01.2012

Skills

Communication

Timeline

Guest Services Receptionist

Dorsett Hartamas Kuala Lumpur
06.2025 - Current

Front Office & Operations Executive

The Prestige Hotel, Penang
01.2021 - 01.2024

Floor Manager

The Pokok All Day Bar, Penang
01.2019 - 01.2021

Front Desk Executive

Sunway Pyramid Hotel, Petaling Jaya
01.2018 - 01.2019

Front Office Associate

Shangri La Hotel, Penang
01.2016 - 01.2018

Malaysian Certificate of Education - Commerce

Methodist Girls School

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Manpooja Kaur SohniGuest Service Associate