Manpooja Kaur Sohni
Guest Service Associate
Kuala Lumpur
Summary
Experienced and customer-focused Hospitality professional with 7+ years in hospitality and F&B. Skilled in guest relations, team leadership, and front desk operations. Known for handling challenges with professionalism, managing shifts efficiently, and creating memorable guest experiences.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Guest Services Receptionist
Dorsett Hartamas Kuala Lumpur
06.2025 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
- Provided reliable support to event planning teams for onsite conferences or meetings, ensuring seamless execution of group bookings.
- Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.
Front Office & Operations Executive
The Prestige Hotel, Penang
01.2021 - 01.2024
- Lead front desk operations and ensure seamless check-in/out experiences.
- Train and mentor new hires to uphold service standards and brand reputation.
- Coordinate shift schedules, oversee team performance, and resolve guest concerns promptly.
Floor Manager
The Pokok All Day Bar, Penang
01.2019 - 01.2021
- Led floor operations and trained new staff to maintain high service standards.
- Resolved guest complaints promptly, ensuring positive dining experiences.
- Assisted in marketing activities, including promotions and social media efforts.
- Handled sales tallies and upsold promotional items to boost daily revenue.
Front Desk Executive
Sunway Pyramid Hotel, Petaling Jaya
01.2018 - 01.2019
- Managed check-ins for local and international guests, handling special requests and transport arrangements.
- Resolved guest issues efficiently, ensuring satisfaction and repeat business.
- Maintained booking records and coordinated with departments for smooth operations.
- Promoted hotel services and room upgrades, boosting guest spend and experience.
Front Office Associate
Shangri La Hotel, Penang
01.2016 - 01.2018
- Assisted with guest check-ins, managed booking issues, and addressed complaints efficiently.
- Oversaw shift changes and staff hour records, supporting smooth operations.
Education
Malaysian Certificate of Education - Commerce
Methodist Girls School
01.2012
Skills
Communication
Training
Teamwork
Negotiation
Leadership
Attention to detail
Problem Solving
Operations
Timeline
Guest Services Receptionist
Dorsett Hartamas Kuala Lumpur
06.2025 - Current
Front Office & Operations Executive
The Prestige Hotel, Penang
01.2021 - 01.2024
Floor Manager
The Pokok All Day Bar, Penang
01.2019 - 01.2021
Front Desk Executive
Sunway Pyramid Hotel, Petaling Jaya
01.2018 - 01.2019
Front Office Associate
Shangri La Hotel, Penang
01.2016 - 01.2018
Malaysian Certificate of Education - Commerce
Methodist Girls School