MANOJ KUMAR NAGRAJ

Results-driven Scrum Master with over 5 years of experience in agile delivery, transformation, training, and coaching. Seeking a challenging role to leverage expertise in project management, people management, and IT knowledge to drive successful Agile initiatives. Proven track record of contributing to organizational growth and successfully minimizing process gaps through work in both Agile and Waterfall projects.

• Year - 2022- 2023 - Was promoted as Associate Business Manager.
• Year - 2021- 2023 - Was promoted as Scrum Master – handling Team [ APAC/ EMEA ]
• Year - 2020- 2021 - Achieved certification of Scrum Master – PSM I
• Year 2013-2016 - Was Promoted from QA to Senior Functional Business Analyst.
• Year 2012-2013 - Received two best performance awards & 2 extra mile award
• Completed Personal Loan & Home loan Training from Melbourne and achieved 2 Million CAD License.
• As BA completed Implementation project on digital channel’s (Pharma and Banking domain)

As Senior Scrum Master and Business Analyst with a proven record of accomplishment of over 16+, years blended in the Healthcare, CRM, Salesforce and AEM, banking IT Industry. My core competence lies in- depth of knowledge of above Domain. As a Subject Matter Expert - functional consulting for various implementation projects covering areas of AEM, Salesforce CRM, Core - Digital Banking including different financial products like insurance and retail financial services. I also carry a core skills of Business Analysis, Process mapping, Test Methodologies & Processes and Software Testing Life Cycle. In span of 6yrs of designing- use cases, activity diagram- preparing use case specification document, developing and implementing solutions by domain knowledge in requirements gathering, designing, testing and implementation stages. As a Scrum Master - Daily interaction closely with clients, guide Project teams to successful completion and implementation via Agile and Traditional - Waterfall Methodology.

• Facilitated agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Refinement and Retrospectives to ensure effective communication and collaboration with cross-functional teams.
• Coached and mentored team members on Agile principles, fostering a culture of continuous improvement and self-organization and eventually made the team on self-Agile mode
• Led the successful implementation of agile practices in multiple project [Baking and Healthcare domain] consist of Digital portal , Omni channel projects, Salesforce , AEM implementation and CRM project - resulting in a 20% increase in team productivity and a 30% reduction in project delivery time.
• Collaborated with Product Owners and stakeholders to define clear and achievable project objectives, ensuring alignment with business goals.
• Acted as a servant leader, removing impediments and promoting a supportive and empowering work environment.
• Managed multiple projects through the entire project lifecycle Agile and waterfall, ensuring timely delivery, within scope and budget allotted. [ Scrum
• Kanban
• Jira
• Backlog Management
• Sprint Planning ]
• Conducted risk assessments and mitigation planning to minimize project risks and ensure smooth project execution.
• Effectively communicated project status, progress, and risks to stakeholders and leadership.

• Strong Knowledge Domain – Healthcare – Roche, Salesforce, AEM, CRM
• Implementation banking solution - IBPS (Omni channel), Salesforce-CRM & Alternate Banking Channels.

• Proficient knowledge of Agile Methodology and Waterfall model.
• Knowledge on tools AEM, Salesforce, CRM, Wind-chill, ServiceNow, i-BPS – Banking, Jira, HPALM, Confluence, Trello.
• Database Oracle 19c - SQL and MS Office, MS Visio 2023, Tableau, Lucid chart, ETL