Summary
Overview
Work History
Education
Skills
Timeline
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Manjulaa Sangranarayana

Customer Client Executive
Kuala Lumpur

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Customer Care Executive

Standard Chartered Bank
Wilayah Perseketuan, Kuala Lumpur
11.2023 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Leveraged strong interpersonal skills to establish rapport with clients quickly, building trust and enabling more effective problem solving.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.

Customer Service Executive

British Airways
Wilayah , Kuala Lumpur
01.2022 - 08.2023
  • Provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage.
  • Assist with promotions and marketing campaign enquiries.

Supervisor of Operations

Sanmina
Singapore, Singapore
03.2020 - 12.2021
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.

Education

Certification - Customer Service Management

Flyways
Seremban 2
07.2019 - 01.2020

SPM - High School

Sekolah Menengah Kebangsaan Pandan Indah
Ampang Cheras
01.2012 - 12.2016

Certification - Aviation

Cabin Crew Academic Kuala Lumpur
Sultan Abdul Aziz Shah Airport
10.2017 - 12.2017

Skills

Customer Response

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Timeline

Customer Care Executive

Standard Chartered Bank
11.2023 - Current

Customer Service Executive

British Airways
01.2022 - 08.2023

Supervisor of Operations

Sanmina
03.2020 - 12.2021

Certification - Customer Service Management

Flyways
07.2019 - 01.2020

Certification - Aviation

Cabin Crew Academic Kuala Lumpur
10.2017 - 12.2017

SPM - High School

Sekolah Menengah Kebangsaan Pandan Indah
01.2012 - 12.2016
Manjulaa Sangranarayana Customer Client Executive