Manimegalai A/P Ailoo
Seri Kembangan
Summary
Dedicated Supervisor and sales associate with over 3 years of experience in Retail industry. Excellent reputation for resolving problems, improving customer satisfactions and driving overall operational improvements. Consistently saved costs while increasing profits. Hands-on leader with strong business acumen and analytical mindset to identify and correct underachieving trends. Interested in identifying unique business opportunities and risks for start-up organizations & willing to learn and put my continuous hard work in my career.
Overview
13
13
years of professional experience
Work History
Sales Assistant
BELLE SCENT GROUP SDN BHD
Semenyih
08.2024 - 10.2024
- Managed cash register transactions accurately and efficiently.
- Greeted customers to determine wants or needs.
- Processed special orders for out-of-stock items when necessary.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with returns, exchanges and refunds.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided assistance with product selection.
Customer Service Representative
AEON SDN BHD
SERI KEMBANGAN
03.2024 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared customer reports by gathering data collected during customer interactions.
- Gathered customer feedback to suggest improvements for products and services.
Clerk cum Administrator
Indah Water
Cyberjaya
09.2019 - 02.2022
- Communicate with managers to coordinate schedules
- Prepare essential documentation, including memos, reports, and other forms of communication
- Handle human resource duties, including managing personnel databases and payroll
- Act as the organizational receptionist and receive calls and guests
- Answer and respond to organization emails and phone calls, and forward communications to appropriate parties as necessary
- Maintains and organizes meeting schedules
- Regularly check and maintain record of necessary office supplies
- Communicate regularly with staff to help procure needed items
- Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
- Data entry in SAP system
Sales Assistant
Kitchen Shop
Cyberjaya
03.2018 - 07.2019
- Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines
- Update customer records in the company database as required
- Contact customers to answer basic procedural questions or to gauge their level of satisfaction with the company
- Collaborate with the sales staff to monitor active purchase orders and make sure that orders are completed on time
- Report any inventory or service issues to management and the appropriate Account Manager immediately
- Maintained excellent attendance record, consistently arriving work on time
- Resolve customer complaints, guide them and provide relevant information
Supervisor
Tantra Tees
Seri Kembangan
02.2016 - 04.2019
- Involved in stock control and management
- Keeping up to date with special promotions and putting up displays
- Being responsible for processing cash and card payments
- Handling documentations, checking and filling
- Meet the financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Formulate pricing policies and ensure pricing is correct
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving work on time
- Monitored social medias and online sources for industry trends
- Drove operational improvements which resulted in savings and improved profit margins
Sales Assistant cum Cashier
Guardian
Seri Kembangan
04.2014 - 06.2015
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on order numbers and report any discrepancies
- Handle merchandise returns and exchanges
Supervisor
Baby Place
Seri Kembangan
06.2011 - 03.2012
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes
- Contributes to team effort by accomplishing related results as needed
- Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions
- To count inventories and monitor list of inventories
- Provides quality service by enforcing quality and customer service standards
- Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
Education
Diploma - Business Administration
Infrastructure University Kuala Lumpur
Skills
- Proficient in Microsoft Office (MS Word, Excel, PowerPoint)
- Operating accounting software (SAP system)
- Internet Applications
- Data entry
- Invoice processing
- Documentation
- Filing
- Bookkeeping
- Preparing presentations
- Scheduling appointments
- Strong communication skills
- Time management skills
- Familiarity with electronic equipment (cash register, POS)
- Supervision
- Task allocation
- Coaching
References
- Shatesh Kumar, 017-6700740, Managing Director of Tantra Tees
Personal Qualities
I am highly motivated, career oriented, hardworking individual, like new challenges and willing to try all out upon handling every given task from start to finish, able to co-ordinate with subordinates, and strive to produce the best results for given task or assignments.
Personal Information
Age: 32
Languages
English
First Language
Malay
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Timeline
Sales Assistant
BELLE SCENT GROUP SDN BHD
08.2024 - 10.2024
Customer Service Representative
AEON SDN BHD
03.2024 - 06.2024
Clerk cum Administrator
Indah Water
09.2019 - 02.2022
Sales Assistant
Kitchen Shop
03.2018 - 07.2019
Supervisor
Tantra Tees
02.2016 - 04.2019
Sales Assistant cum Cashier
Guardian
04.2014 - 06.2015
Supervisor
Baby Place
06.2011 - 03.2012
Diploma - Business Administration
Infrastructure University Kuala Lumpur
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