Manimegala Avadai
Personnel Administrator
Kuala Lumpur,14
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Personnel Administrator
Cambridge English For Life
05.2020 - 12.2022
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees and students.
- Completed human resource operational requirements by scheduling and assigning employees.
- Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects. Working with students one-on-one when they need extra help or attention.
- Invests in learner's well-being, health, and safety, physically, socially, and emotionally.
Customer Service Executive
MEASAT BROADCAST NETWORK SYSTEMS SDN.BHD (ASTRO)
04.2013 - 05.2017
- Educated customers about billing, payment processing and support policies and procedures.
- Receiving calls from all type of customers, answer calls patiently, solve customers problems.
- Created and maintained detailed database to develop promotional sales.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Service Banker
Scope International, Standard Chartered Bank
02.2012 - 03.2013
- Deliver consistent results under pressure by prioritizing tasks efficiently during peak periods.
- Receiving inbound calls (Singapore based), handling all kind of queries related to bank products, offer assistance on problem handling.
- Offer competitive commercial banking solutions and retail financing options.
- Providing advice on different bank products and financial options.
Telemarketing Executive
Citibank
06.2010 - 01.2011
- Deliver prepared sales tasks, reading from scripts that describe products or services, in order to persuade potential customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders. exceptional results under tight deadlines by demonstrating adaptability in high-pressure situations.
Credit Management Officer
Aiqon Capital (M) Sdn.Bhd
07.2008 - 06.2010
- Collaborate with management to evaluate credit strategies and develop improvements.
- Doing collection over the phone, handling Australian debtors. Follow up's on premises, check on payments with the bank.
- Offering payment plans and proposal for customers, giving advise, solutions for customers to settle debts.
Verification Officer
Beukhen International Sdn.Bhd
12.2007 - 06.2008
- Contacting customers on behalf of the banks on verifying customers information.
- Verifying customer's address irregularities. risk register database of those organizations to determine the scope of the audit work required to meet with funding requirements.
Education
High School Diploma -
University Teknologi Malaysia
Kuala Lumpur 04.2001 -
Associate of Arts - Arts
SMK CONVENT SENTUL
Kuala Lumpur 04.2001 -
Skills
Employment Data Tracking
Remote Conferencing and Communication
Data Analysis
Complaint Handling
Problem-solving abilities
Teamwork and Collaboration
Multitasking Abilities
Expected Salary
Expected Salary : RM 3000 (negotiable)
References
Miss. Ponnarasi
Contact Number : 016-913 6649
Cambridge English for Life
Miss. Vanitha
014- 308 4622
Astro - Team Manager
Timeline
Personnel Administrator
Cambridge English For Life
05.2020 - 12.2022
Customer Service Executive
MEASAT BROADCAST NETWORK SYSTEMS SDN.BHD (ASTRO)
04.2013 - 05.2017
Service Banker
Scope International, Standard Chartered Bank
02.2012 - 03.2013
Telemarketing Executive
Citibank
06.2010 - 01.2011
Credit Management Officer
Aiqon Capital (M) Sdn.Bhd
07.2008 - 06.2010
Verification Officer
Beukhen International Sdn.Bhd
12.2007 - 06.2008
High School Diploma -
University Teknologi Malaysia
04.2001 -
Associate of Arts - Arts
SMK CONVENT SENTUL
04.2001 -