Manimala Murugan
Bandar Baru Salak Tinggi
Summary
Experienced and results-driven Assistant Manager with a proven track record of successfully leading teams to achieve operational excellence and exceed performance goals. Skilled in strategic planning, employee development, and fostering a positive work culture. Demonstrated ability to drive efficiently, improve processes, and deliver exceptional customer service. Strong communication and organizational skills, with a passion for inspiring and motivating others to reach their full potential. Seeking an opportunity to leverage my leadership abilities and contribute to the continued success of an organization.
Overview
28
28
years of professional experience
Work History
Invoice Management
Mas Awana Services Sdn Bhd
Kuala Lumpur, Selangor
05.2024 - Current
- Full-Cycle Invoicing Oversight: Manage the end-to-end billing cycle, ensuring 100% timely and accurate issuance of statements, credit notes, and refunds.
- Conflict & Dispute Resolution: Serve as the primary point of escalation for complex billing discrepancies, coordinating with sales, procurement, and external vendors to resolve issues promptly.
- Audit & Compliance Support: Facilitate internal and external audits by ensuring all records meet SOX compliance and tax regulations (e.g., GST/VAT).
- Month-End/Year-End Reporting: Direct the reconciliation of billing accounts to the general ledger and produce detailed monthly financial analysis for senior management.
Facilities & IT Management
Mas Awana Services Sdn Bhd
Kuala Lumpur, Selangor
01.2022 - 05.2024
- Oversaw the planning and execution of facility-related projects, such as office renovations, equipment installations, and monitoring of the fixed assets.
- Directed the IT help desk and support team to provide timely and effective technical assistance to staff members on hardware, software, and network issues.
- Implemented and maintained disaster recovery and business continuity plans to ensure minimal downtime and data loss in the event of an emergency.
Strategic Procurement
Mas Awana Services Sdn Bhd
Bandar Baru Salak Tinggi, Selangor
09.2015 - 01.2022
- Spearheaded strategic sourcing initiatives to optimize supplier relationships and drive cost savings.
- Developed and implemented procurement strategies to mitigate risks and ensure supply chain continuity.
- Managed procurement activities to meet quality standards and improve overall operational efficiency.
- Utilized data analytics and market research to identify opportunities for process improvements and cost reduction.
Senior Executive General Procurement
Malaysia Airlines Sdn Bhd
Kuala Lumpur, Selangor
04.2012 - 09.2015
- Oversee end-to-end procurement processes for a multi-million-dollar organization, ensuring timely delivery of high-quality goods and services.
- Lead negotiations with key suppliers to secure favorable terms and pricing agreements, resulting in significant cost reductions and improved margins.
- Implement best practices in procurement, including vendor performance evaluations, contract management, and risk mitigation strategies to ensure compliance and mitigate supply chain disruptions.
Duty Manager Golden Lounge
Malaysia Airlines Sdn Bhd
Kuala Lumpur, Selangor
07.2002 - 04.2012
- Supervised and coordinated daily operations of the Golden Lounge, ensuring exceptional customer service at all times.
- Managed a team of lounge staff members, providing training, guidance, and support to maintain high performance levels.
- Oversaw inventory management, ordering supplies as needed to ensure seamless operations and minimize waste.
- Implemented and enforced lounge policies and procedures to maintain a safe and welcoming environment for all guests.
- Collaborated with other departments to address customer concerns and enhance overall guest experience in the Golden Lounge.
Officer Reservations
Malaysia Airlines Sdn Bhd
Kuala Lumpur, Selangor
07.1998 - 07.2002
- Managed all aspects of reservation bookings and customer inquiries efficiently and effectively.
- Coordinated with other departments to guarantee smooth and timely execution of reservations.
- Utilized reservation software to maintain accurate records and ensure seamless communication with clients.
- Resolved customer issues and concerns regarding reservations in a professional and timely manner.
Education
Diploma of Higher Education - Business Management
University Malaya
Kuala Lumpur05-2002
Skills
- Detailed Oriented
- Develops positive workplace relationship
- Excellent Written and Oral Communicate
- Computer skills
- Problem-solving skills
- Critical Thinking
Languages
English
Malay Language
Tamil Language
Timeline
Invoice Management
Mas Awana Services Sdn Bhd
05.2024 - Current
Facilities & IT Management
Mas Awana Services Sdn Bhd
01.2022 - 05.2024
Strategic Procurement
Mas Awana Services Sdn Bhd
09.2015 - 01.2022
Senior Executive General Procurement
Malaysia Airlines Sdn Bhd
04.2012 - 09.2015
Duty Manager Golden Lounge
Malaysia Airlines Sdn Bhd
07.2002 - 04.2012
Officer Reservations
Malaysia Airlines Sdn Bhd
07.1998 - 07.2002
Diploma of Higher Education - Business Management
University Malaya