MANEESHA OOI YEAN SHEAN
Kota Damansara
Summary
Dedicated Assistant Store Manager with extensive experience in retail operations and team leadership. Demonstrated expertise in daily store management, staff development, cash accuracy, stock control, and visual merchandising. Proven skills in leading teams, upholding operational standards, and identifying improvement opportunities to enhance store efficiency and customer satisfaction.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Assistant Store Manager (1st PIC)
HLA Marketing (Malaysia) Sdn Bhd
Selangor, Malaysia
01.2026 - Current
- Managed daily , weekly and monthly store reports while overseeing daily store operations including store opening and closing procedures.
- Monitored cash float , daily settlement and Store Finance accuracy.
- Acted as a key point of communication between the store , HQ and AM to ensure timely resolution of operational issues.
- Delegated daily tasks to sales assistants to optimise store operations and enhance team productivity.
- Plan staff schedules according to business needs , sales performance and manpower requirements.
- Oversaw staff attendance , punctuality , OT and AL to maintain effective manpower management.
- Coach team members on selling techniques , product knowledge and customer service to drive sales performance.
- Train new staff , ensuring they understand the SOPs , store operations and company standards.
- Managed incoming and outgoing deliveries to facilitate timely stock replenishment, stock transfers, and stock organisation.
- Ensure VM displayed followed company guidelines and standards.
- Maintained housekeeping standards across sales floor and stockroom.
- Coordinated invoices, courier matters, utilities, and other store-related administrative tasks to ensure operational efficiency.
- Maintained and organized operational documentation in accordance with company requirements.
Sales Associate (2nd PIC)
HLA Garment (Malaysia) Sdn Bhd
Kuala Lumpur, Malaysia
07.2024 - 12.2025
- Maintained strong product knowledge to effectively cross-sell and consistently achieve sales targets.
- Handled sales transactions accurately and efficiently using POS system.
- Answered all customer queries with friendliness and assisted customers with product selection by delivering excellent service.
- Resolved customer complaints and issues professionally, ensuring customer satisfaction and loyalty.
- Collaborated with teammates to achieve store goals , including sales targets , inventory management and promotional campaigns.
- Executed visual merchandising strategies, including window displays and seasonal setups, to enhance store appeal and drive sales.
- Organised and replenished stock to ensure the sales floor remained neat , appealing and well-stocked.
- Processed and reconciled daily sales , including banking in cash sales and preparing basic sales reports.
- Assisted with administrative tasks such as recording staff attendance , submitting sick leave applications and processing store claims.
Sales Associate
GMG Sea (M) Sdn Bhd
Kuala Lumpur
08.2023 - 06.2024
- Served as an enthusiastic and knowledgeable sales advisor, enhancing customer experience.
- Provided friendly responses to customer queries and guided product selection, ensuring high levels of service satisfaction.
- Handled sales transactions and returns efficiently using POS system
- Organised and replenished stock to ensure the sales floor remained neat , appealing and well-stocked.
- Collaborated with teammates to achieve store goals , including sales targets , inventory management and promotional campaigns.
- Monitored current stock levels and promotional offerings to stay updated. on the current stock and promotional offerings
Part Time Sales Associate
Cotton On Group
Georgetown, Penang
09.2022 - 05.2023
- Provided expert sales advice to enhance customer experience
- Addressed customer inquiries with promptness and a friendly approach
- Processed sales transactions efficiently and returns in a timely manner
- Maintained up-to-date knowledge of stock and promotions to assist customers
- Carefully and accurately racked up apparel
Part Time Waitress
Little Collins Street Cafe
Georgetown, Penang
05.2021 - 01.2022
- Took customer orders and communicated them to kitchen promptly to ensure timely service
- Served customers in a friendly, efficient manner while upholding cleanliness and safety standards
- Welcomed guests upon arrival and guided them to their tables
- Memorising the menu and offering recommendations to upsell appetizers, desserts, or drinks
- Monitored customer satisfaction to provide an exceptional service experience
Education
Diploma - Accounting
Tunkul Abdul Rahman Univerity College
Pulau Pinang05-2021
Skills
- Sales reporting
- Sales analysis
- Cash management
- Inventory management
- Merchandising execution
- Operational records
- Team leadership
- Staff mentoring
- Multitasking
- Teamwork
- Customer service
- Communication
Languages
Chinese
English
Bahasa Melayu
Custom
- Joey (SM), 017-252199, HLA Marketing (Malaysia) Sdn Bhd
- Kai Zhi (SM), 018-2115177, HLA Garment (Malaysia) Sdn Bhd
- Nur Aisyah (SM), 0123841237, leeqisyah@gmail.com, GMG Sea (M) Sdn Bhd
Timeline
Assistant Store Manager (1st PIC)
HLA Marketing (Malaysia) Sdn Bhd
01.2026 - Current
Sales Associate (2nd PIC)
HLA Garment (Malaysia) Sdn Bhd
07.2024 - 12.2025
Sales Associate
GMG Sea (M) Sdn Bhd
08.2023 - 06.2024
Part Time Sales Associate
Cotton On Group
09.2022 - 05.2023
Part Time Waitress
Little Collins Street Cafe
05.2021 - 01.2022
Diploma - Accounting
Tunkul Abdul Rahman Univerity College