Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Mandy Lin Zhihan

Mandy Lin Zhihan

Petaling Jaya, Selangor,10

Summary

Banking Relationship Manager with 9 years of experience in managing SME/ Commercial Banking portfolio. Proven track record of exceeding sales targets, providing exceptional customer service, and driving revenue growth for banks.


Overview

14
14
years of professional experience

Work History

Relationship Manager, Commercial Banking

OCBC Bank (Malaysia) Berhad
01.2022 - Current
  • Manage portfolio in Commercial Banking including perform annual reviews, prepare credit proposals and enhance the profitability of existing customers portfolio through a variety of products offered.
  • Identify clients’ needs and capture new financing to meet personal targets and department targets
  • Ensures compliance with regulatory requirements and bank’s policies/ guidelines at all time.
  • Coordinate with other departments to facilitate the drawdown of facilities, maximize process efficiency and customer satisfaction.
  • Cross-sell a wide range of banking products and services including Treasury, Payments and Cash Management, and Trade Services with support from product specialists.
  • Provide updates on customer information to relevant parties in the bank

Relationship Manager, SME (CBBC)

RHB Bank Berhad
02.2015 - 01.2022
  • Acquire and build a strong network of customers for SME banking segment, while ensuring consistent sales performance record.
  • Analyze customers’ financial requirements as well as cross sell a full range of SME products i.e. insurance, credit cards, merchant, current/ savings account, fixed deposits and etc
  • Manage and grow existing customers and ensure quality customer service is provided at all times.
  • Provide after sale service to strengthen relationships with customers and ensure consistent delivery of superior banking experience
  • Achieve individual sales revenue targets and execute business plans and strategies set by the Bank.
  • Comply with all relevant rules and regulations governing the Bank’s business.

Executive Risk Modeling

RHB Bank Berhad
08.2013 - 01.2015
  • Involved in development of corporate rating model portfolio which consists of Large Corporate and Middle Market Model (LCMM) and Singapore Corporate Rating Model (SCRM).
  • Involved in data preparation for LCMM & SCRM calibration and identify exclusion rules and finalize the corporate and middle market obligor base.
  • Liaised with data management team, business users and IT team for data collection and process raw data to compute long run PD.
  • Prepared corporate manual override tracking compilation for model tracking and BNM compliance by collecting data from customers’ Credit Application.
  • Act as support for Credit Rating Model.
  • GRMC / BRC Reporting - Prepare monthly reports for submissions
  • Regional Corporate Model Development - Collection of credit files of default customers and data collection and compilation

Interbank Money Broker

KAF-Astley & Pearce Sdn Bhd
11.2010 - 07.2013
  • Act as intermediaries or arrangers of deals between authorized financial institutions in foreign exchange and domestic money market.
  • Bring together the buyers and sellers, to optimize the price and accurately and faithfully execute the traders’ orders.
  • Provide quality service to clients focusing on their immediate and long term needs.
  • Ensure deals done with financial institutions are handled in a professional and efficient manner with reputation.
  • Established and developed new account relationships. Bring in new clients which produce significant business in dealing areas.

Intern

Kumpulan Wang Persaraan (KWAP)
05.2010 - 08.2010

Portfolio Strategy Division

  • Assist the Chief Economists to review the Strategic Assets Allocation policy and perform benchmarking assessment with international pension funds.

Fixed Income Division

  • Assist the credit analyst and fixed income fund managers to perform credit review on the company names in the portfolios.
  • Provide feedback to the credit analyst/fixed income fund managers on the result of credit review.

Performance Management

  • Assist the senior analysts to carried out performance attribution analysis i.e. assess and identify the strength/performance of the fund managers. This includes sector allocation and stock selection analysis.
  • Compute and analyzed the Time Weighted Rate of Return (TWRR) for the respective portfolios and benchmarked against the FBM KLCI 100-Equity and MGS All-Government Bonds.
  • Assist in preparation of performance management pack for the head of department.

Risk Management

  • Assist the Market risk manager to compute and assess the overall risk of the equity portfolio by utilized Value at Risk (VAR).
  • Provide recommendation based on VAR approach and improve the overall risk adjusted return of the portfolio.

Education

Certificate In Credit -

Asian Institute of Chartered Bankers (AICB)
2023

Bachelor of Science - Mathematics With Statistics

University Industry Selangor (UNISEL)
Selangor
2010

Foundation of Management -

University Industry Selangor (UNISEL)
Selangor
2007

Skills

  • Loan Processing
  • Credit Writing
  • Excellent Communication
  • Regulatory Compliance
  • Portfolio Growth
  • Customer Relationship Management

Languages

English, Malay, Chinese (Mandarin), Chinese (Cantonese)
Native language

Additional Information

Availability: 3 months notice period

Transportation: Possess own car

Willingness to travel : Heavy (>70%)


Reference


1. Joe Ong Kok Boon

Head, Commercial Banking Business Centre

RHB Bank Bhd

Contact No.: 012-3876854

Email: joe.ong@rhbgroup.com


2. Goh Wee Keat

Head, Risk Modeling

RHB Bank Bhd

Contact No.: 012-2816576

Email: goh.wee.keat@rhbgroup.com

Timeline

Relationship Manager, Commercial Banking

OCBC Bank (Malaysia) Berhad
01.2022 - Current

Relationship Manager, SME (CBBC)

RHB Bank Berhad
02.2015 - 01.2022

Executive Risk Modeling

RHB Bank Berhad
08.2013 - 01.2015

Interbank Money Broker

KAF-Astley & Pearce Sdn Bhd
11.2010 - 07.2013

Intern

Kumpulan Wang Persaraan (KWAP)
05.2010 - 08.2010

Certificate In Credit -

Asian Institute of Chartered Bankers (AICB)

Bachelor of Science - Mathematics With Statistics

University Industry Selangor (UNISEL)

Foundation of Management -

University Industry Selangor (UNISEL)
Mandy Lin Zhihan