Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Malou H. Jørgensen

Malou H. Jørgensen

Summary

Committed to ensuring sales optimization and customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized, detail-oriented and empathetic to customer needs.

Overview

6
6
years of professional experience

Work History

Showroom and Office Responsible

AndLight
03.2020 - Current
  • Assisted in organizing company events, resulting in improved employee morale and team cohesion.
  • Facilitated employee training on relevant systems, enhancing overall team productivity and performance levels.
  • Improved overall workflow efficiency through regular review and optimization of back-office procedures.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Implemented energy-saving measures, reducing operational costs and demonstrating showroom's commitment to environmental sustainability.
  • Conducted regular training sessions for staff on emerging trends and customer service techniques, keeping team informed and skilled.
  • Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
  • Negotiated favorable terms with suppliers, reducing costs and improving profit margins without compromising on quality.
  • Drove employee engagement and guest experience through coaching, training and development.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.

Customer Care

Adecco (Flair)
07.2022 - 09.2023
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Prioritized tasks effectively, balancing multiple responsibilities while maintaining a focus on excellent customer care.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Updated candidate profiles.
  • Prescreened candidates through phone interviews to determine suitability for roles, leading to better-quality shortlists for hiring managers.
  • Reviewed applications for experience and fit with posted positions.
  • Handled verification of employment and other routine employee requests.
  • Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
  • Placed initial review calls with applicants as requested by HR manager.

Sales Consultant

Politiken Hus /JP
10.2018 - 12.2019
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Listened to customer needs and desires to identify and recommend optimal products.

Analyst

Human Consultant Group
01.2019 - 09.2019
  • Conducted thorough interviews to assess candidate qualifications, presenting only top-tier talent to clients for consideration.
  • Improved candidate quality by utilizing advanced search techniques on LinkedIn and other job boards.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Displayed absolute discretion at handling confidential information.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Managed a diverse pipeline of candidates, increasing the percentage of successful placements within hard-to-fill roles.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Studied job descriptions and qualifications to determine applicant requirements.

Education

Humanity-Technology Studies - Urban Planning

Roskilde University
06.2025

High School Diploma -

Københavns VUC
12.2018

Skills

  • Office Administration
  • Customer Service
  • Complex Problem-Solving
  • Sales expertise
  • Document Preparation
  • File Management
  • Client Relationship Building
  • Teamwork and Collaboration
  • Excellent Communication
  • Attention to Detail
  • Worksite coordination
  • Brand Awareness

Languages

Dansk
MODERSMÅL
Engelsk
Avanceret
C1
Fransk
Basisniveau
A2
Tysk
Begynder
A1

Timeline

Customer Care

Adecco (Flair)
07.2022 - 09.2023

Showroom and Office Responsible

AndLight
03.2020 - Current

Analyst

Human Consultant Group
01.2019 - 09.2019

Sales Consultant

Politiken Hus /JP
10.2018 - 12.2019

Humanity-Technology Studies - Urban Planning

Roskilde University

High School Diploma -

Københavns VUC

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Malou H. Jørgensen