MALLISSA ABDULLAH
BUSINESS OWNER
KUALA LUMPUR
Summary
Dedicated beautician professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Business Owner
Waxing By Girl
12.2020 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and motivated employees to perform daily business functions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
SOCAR
07.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
FREELANCE BAKER
Nil
12.2019 - 06.2020
- Produced consistently high-quality baked goods for customers.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Sales Marketer
Maxis Telecommunication
10.2019 - 11.2019
- Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Negotiated favorable contracts with suppliers, securing competitive pricing for product offerings while maintaining profitability margins.
Waitress Trainee
Sushi Hara
07.2019 - 09.2019
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Activity Crew
Superpark Malaysia
02.2019 - 07.2019
- Coordinated fundraising events that generated resources needed for continued growth of activist initiatives.
- Managed databases of donors, supporters, and volunteers to maintain accurate records of engagement history.
- Mentored new activists in best practices when it comes to organizing events or spreading awareness surrounding specific causes.
Customer Service Representative
Chilindo.com
08.2017 - 06.2019
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
SMK Taman Melawati
Kuala Lumpur 04.2001 -
SK TAMAN MELATI
Kuala Lumpur, Malaysia 04.2001 -
Skills
Empathetic and genuine
Technical Skills Training
Multitasking Abilities
Outstanding communication skills
Problem Resolution
Teamwork and Professionalism
Languages
Malay
Native language
English
Upper intermediate
B2
Certification
Completion of industrial
Software
Microsoft words
Microsoft excel
Google sheet
Setmore system
Timeline
Business Owner
Waxing By Girl
12.2020 - Current
Customer Service Representative
SOCAR
07.2020 - 06.2022
FREELANCE BAKER
Nil
12.2019 - 06.2020
Sales Marketer
Maxis Telecommunication
10.2019 - 11.2019
Waitress Trainee
Sushi Hara
07.2019 - 09.2019
Activity Crew
Superpark Malaysia
02.2019 - 07.2019
Customer Service Representative
Chilindo.com
08.2017 - 06.2019
SMK Taman Melawati
04.2001 -
SK TAMAN MELATI
04.2001 -
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