Malarvili T Ayavoo
IT Professional Without Degree
Masai,Johor
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. First-rate IT Technical Support Specialist with 6 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in ICT. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Volunteer Tutor
Volunteer Service
Permas Jaya, Johor
06.2017 - Current
- Direct students learning with clear classroom subjects and creative group objectives, as well as actionable strategies to achieve each goal
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
- Created interactive classroom atmosphere to maintain student interest and facilitate learning
- Established clear objectives for all lessons, units and projects
- Worked with student requiring extra attention to design and implement remedial programs.
- Provided one-on-one and small group instruction to over 7 students falling behind in English, Mathematic and Science skills.
DOC Engineer
NCS Singapore
Ang Mo Kio, Singapore
03.2016 - 12.2017
- Managed and created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting for resolved 80% tasks make it more easier.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Worked flexible hours; night, weekend, and holiday shifts
- Conducted research, gathered information from multiple sources and presented results
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service
- Delivered AWS, AT & T and more recorded backup tapes to customer locations within specific timeframes
IT Technical Support Specialist
IBM Singapore
Changi, Singapore
09.2014 - 12.2015
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Monitored systems in operation and input commands to troubleshoot areas
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests.
Vulnerable Tutor
Vulnerable Service
Alma, Penang
06.2009 - 12.2013
- For Middle & Secondary students, Created interactive classroom atmosphere to maintain student interest and facilitate learning
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
- Identified areas of weakness with individual students and tailored lessons accordingly
- Organized group tutoring sessions to help students struggling in similar areas.
- Provided one-on-one and small group instruction to over 8 students falling behind in Mathematics and English skills
IT Technical Support Specialist
Thames Water UK
Reading, Berkshire
04.2006 - 01.2009
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Monitored systems in operation and input commands to troubleshoot areas
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Provided support for networking protocols and characteristics.
- Defined and documented technical support best practices for ELS, CIS, EAGLE and more technologies.
Data Technician
GIS, Thames Water UK
Reading, Berkshire
05.2004 - 03.2006
- Exceeded goals through effective task prioritization and great work ethic
- Used ELS system and other software tools to create documents and other communications
- Oversaw daily operations to ensure high levels of productivity
- Increased customer satisfaction by resolving manipulated and understood digital land data issues
- Prepared civil/structural engineering plans and sections to represent the civil design construction layout
- Prepared plant lay-out Eagle UK maps.
Bakery Assistant
Wild Bean Café
Reading,, Berkshire
04.2003 - 04.2004
- Followed production chart to keep hot, fresh products available daily
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties
- Maintained clean, organized kitchen to maximize efficiency and food safety
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
IT Desktop Helpdesk
Microsoft
Perai, Penang
06.1999 - 12.2002
- Created spreadsheets using, Excel for daily, weekly and monthly reporting
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Exceeded goals through effective task prioritization and great work ethic.
Education
Some College (No Degree) - DevOps Certification Training
Intellipaat India (Online)
India 01.2019 - 03.2019
Some College (No Degree) - AWS Architect Certification Training
Edureka India (Online)
USA 12.2018 - 02.2019
Some College (No Degree) - City & Guilds Certificates in IT Principle (MC)
Impact International College
Reading, Bershire 05.2003 - 12.2006
Some College (No Degree) - C & G Technician Diploma Information Processing
Perkim Goon Business Institute
Penang 05.1997 - 08.1999
Skills
Desktop support
Helpdesk call support
Technical equipment inspection
Telecommunications network oversight
Backup and recovery
Operating system management
Wireless area networking
Issue troubleshooting
Tutoring abilities
Group and individual tutoring
Tutoring and study habits
Timeline
Some College (No Degree) - DevOps Certification Training
Intellipaat India (Online)
01.2019 - 03.2019
Some College (No Degree) - AWS Architect Certification Training
Edureka India (Online)
12.2018 - 02.2019
Volunteer Tutor
Volunteer Service
06.2017 - Current
DOC Engineer
NCS Singapore
03.2016 - 12.2017
IT Technical Support Specialist
IBM Singapore
09.2014 - 12.2015
Vulnerable Tutor
Vulnerable Service
06.2009 - 12.2013
IT Technical Support Specialist
Thames Water UK
04.2006 - 01.2009
Data Technician
GIS, Thames Water UK
05.2004 - 03.2006
Some College (No Degree) - City & Guilds Certificates in IT Principle (MC)
Impact International College
05.2003 - 12.2006
Bakery Assistant
Wild Bean Café
04.2003 - 04.2004
IT Desktop Helpdesk
Microsoft
06.1999 - 12.2002
Some College (No Degree) - C & G Technician Diploma Information Processing
Perkim Goon Business Institute
05.1997 - 08.1999