Mak Zi Hau
Sales Consultant
Kuala Lumpur
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Citrons communicator and negotiator able to foster relationships with key stakeholders and vendors.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Merchant sales consultant
Easystore commerce SDN BHD
kuala lumpur
2021.07 - Current
- Solve problems encountered by customers
- Help customers analyze their needs
- Understand your own product knowledge and understand your competitors’ products
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Marketing Executive
ODC International SDN BHD Company
kuala lumpur
2020.08 - 2021.06
- Department Approach customers and serve them
- Planning every month new promotion
- To understanding market and collect customers feedback
Event supervisor
Event Works
kuala lumpur
2019.10 - 2020.05
- Responsibility different kinds events to successful
- Responsibility lead staff complete their job scope
- Approach customers and organizer to make sure everything .
Waiter
TAKAO 1972 Kunming Restaurant
New taipei city
2018.10 - 2019.07
- Responsibility to service customers
- Basic knowledge such as to take order, serving and cleaning
- Responsibility to teach and lead fresh guys.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waiter & Casher
Good Day American Restaurant
new taipei city
2016.05 - 2018.01
- Responsibility to service customers
- Basic knowledge such as to take order, serving and cleaning
- Responsibility to teach and lead fresh guys
- Beginning level of make basic coffee such as black and white and ice drinks as well.
Education
Bachelor Degree of History - History
University Fu Jen Catholic University
Taiwan 2014.09 - 2019.06
Skills
Customer relationship management
Work independently
Good communication
Business development and planning
Meeting planning
Event sales
Certification
Open water diver
Timeline
Advaced Open Water diver
2023-04
Open water diver
2022-06
Merchant sales consultant
Easystore commerce SDN BHD
2021.07 - Current
Marketing Executive
ODC International SDN BHD Company
2020.08 - 2021.06
Event supervisor
Event Works
2019.10 - 2020.05
Waiter
TAKAO 1972 Kunming Restaurant
2018.10 - 2019.07
Waiter & Casher
Good Day American Restaurant
2016.05 - 2018.01
Bachelor Degree of History - History
University Fu Jen Catholic University
2014.09 - 2019.06