Mak Zi Hau
Sales Consultant
Kuala Lumpur
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Citrons communicator and negotiator able to foster relationships with key stakeholders and vendors.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Merchant sales consultant
Easystore commerce SDN BHD
kuala lumpur
07.2021 - Current
- Solve problems encountered by customers
- Help customers analyze their needs
- Understand your own product knowledge and understand your competitors’ products
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Marketing Executive
ODC International SDN BHD Company
kuala lumpur
08.2020 - 06.2021
- Department Approach customers and serve them
- Planning every month new promotion
- To understanding market and collect customers feedback
Event supervisor
Event Works
kuala lumpur
10.2019 - 05.2020
- Responsibility different kinds events to successful
- Responsibility lead staff complete their job scope
- Approach customers and organizer to make sure everything .
Waiter
TAKAO 1972 Kunming Restaurant
New taipei city
10.2018 - 07.2019
- Responsibility to service customers
- Basic knowledge such as to take order, serving and cleaning
- Responsibility to teach and lead fresh guys.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waiter & Casher
Good Day American Restaurant
new taipei city
05.2016 - 01.2018
- Responsibility to service customers
- Basic knowledge such as to take order, serving and cleaning
- Responsibility to teach and lead fresh guys
- Beginning level of make basic coffee such as black and white and ice drinks as well.
Education
Bachelor Degree of History - History
University Fu Jen Catholic University
Taiwan 09.2014 - 06.2019
Skills
Customer relationship management
undefinedCertification
Open water diver
Timeline
Advaced Open Water diver
04-2023
Open water diver
06-2022
Merchant sales consultant
Easystore commerce SDN BHD
07.2021 - Current
Marketing Executive
ODC International SDN BHD Company
08.2020 - 06.2021
Event supervisor
Event Works
10.2019 - 05.2020
Waiter
TAKAO 1972 Kunming Restaurant
10.2018 - 07.2019
Waiter & Casher
Good Day American Restaurant
05.2016 - 01.2018
Bachelor Degree of History - History
University Fu Jen Catholic University
09.2014 - 06.2019
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