MAKINAH BINTI UTHMAN Kin

MANAGER HAIR SALON

DGORGEOUS SALON

03.2009 - 12.2025

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved safety procedures to create safe working conditions for workers.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Successfully managed budgets and allocated resources to maximize productivity and profitability.