Majokar B. Sumedca

• Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing inquiries related to products, services, and technical issues.
• Sales: Identify customer needs and recommend appropriate products and services. Up-sell and cross-sell additional features or services to enhance customer satisfaction and increase sales.
• Technical Support: Troubleshoot and resolve technical issues related to domain names, hosting, email, website builders, and other products. Provide step-by-step guidance to customers to resolve their technical problems.
• Account Management: Assist customers with account-related issues, such as billing inquiries, renewals, cancellations, and account settings.
• Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information and support to customers. Stay informed about new features, updates, and promotions.
• Problem Resolution: Effectively handle and resolve customer complaints or issues, ensuring a high level of customer satisfaction. Escalate complex issues to higher-level support or specialized teams when necessary.
• Documentation: Accurately document customer interactions, technical issues, and resolutions in the company's CRM system. Ensure all information is recorded and updated for future reference.
• Performance Metrics: Meet or exceed performance targets, including sales goals, customer satisfaction scores, and call handling time. Strive to improve personal performance and contribute to team success.
• Training and Development: Participate in ongoing training sessions to enhance product knowledge, technical skills, and sales techniques. Stay updated on industry trends and best practices.
• Team Collaboration: Work collaboratively with team members, sharing knowledge and best practices. Support colleagues in resolving challenging issues and achieving team objectives.
• Customer Feedback: Gather and relay customer feedback to the appropriate teams for product and service improvements. Contribute ideas for enhancing the customer experience.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

• Date of Birth: 08/12/88
• Religion: Roman Catholic

Ayush Mehra (+60162640423)

Supervisor

Artemio Noquera (+60102553291)

Supervisor