MAIZATUL NAZIRA BINTI ROZAIDY

• Answering incoming and outcoming calls.
• Handling customers from selling, billing, complaints and service.
• Prepare and issue documents using QnE and Autocount software.
• Maintain a filling systems.
• Scheduling appointments.
• Ensure efficient operation of the office.

• Answering incoming and outcoming calls.
• Handling customers from selling, billing, complaints and service.
• Supervise staff's outcome and results.
• Manage staff and customer.
• Making inventory and billing using UBS software.
• Checking, updating and managing all stocks.
• Do the closing for the shop.

• Prepare and manages correspondences and files properly (maintain record in confidential manner)
• Prepare minute meeting
• Organize appointments or meetings
• Preparing claims and handling leave of request.
• Communicates verbally and in writing to distribute or provide information to director, staff and relevant organization.
• Answered incoming calls in/out.
• Assisting in recruiting, screening and hiring new employees also handling staff
• Doing administration task
• Purchased and maintained office supplies
• Do media and marketing

1. Handle inbound/outbound calls, live chat, email pertaining to Watsons Membership and Loyalty Program, ongoing promotions and order related inquiries

2. Assist with customer inquiries and requests promptly, accurately and professionally

3. Update and maintain customer interaction in CRM systems and database

4. Meet service targets by achieving both service and productivity level set upon

5. Resolve customer complaints tactfully and follow up to ensure resolution

6. Know when to escalate the case to Team Leader when necessary

‑ Make calls to the prospective customer and generate leads for the business.

‑ Serve the customers to brand the company’s product and services.

‑ Assist customer in explaining and providing the products