Summary
Overview
Work History
Education
Skills
Timeline
MAIZATUL NATRAH BINTI MOHD RUSDI

MAIZATUL NATRAH BINTI MOHD RUSDI

Summary

Authorized representative as a Takaful Consultant with a track record of enhancing customer service and policy renewals at Zurich Takaful Sdn Bhd and Etiqa Family Takaful. Expert in negotiation with any range of client based, adept at identifying client risks and streamlining processes. Demonstrated ability to manage sensitive information and improve operational efficiency.

Overview

20
20
years of professional experience

Work History

TAKAFUL CONSULTANT (FULL TIME)

ETIQA TAKAFUL
4 2024 - Current
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed client relationships through regular check-ins and updates on project progress.

TAKAFUL CONSULTANT (FULL TIME)

ZURICH TAKAFUL SDN BHD
08.2021 - 01.2024
  • Maintained high standards of customer service by building relationships with clients.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

ADMIN CLERK

KEMENTERIAN KESIHATAN MALAYSIA
04.2009 - 06.2022
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

EXECUTIVE ASSISTANT

KEMENTERIAN KEWANGAN MALAYSIA
01.2007 - 03.2009
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

DRAFTSMAN

JURUUKUR MUTIARA
01.2005 - 12.2006
  • Used computer-aided design software to prepare blueprints and schematics.
  • Created CAD models and drawings for Type designs.
  • Developed CAD drawings from hand sketches, verbal instructions, and site visits.
  • Improved drafting efficiency by implementing advanced CAD software and techniques.

Education

DIPLOMA UKUR TANAH -

UNIVERSITI TEKNOLOGI MALAYSIA, Kuala Lumpur, Malaysia
08.2005

UNIVERSITI TEKNOLOGI MALAYSIA

DIPLOMA IN LAND SURVEY

CGPA 2.85

KEJURUTERAAN AWAM -

SEKOLAH MENENGAH KEBANGSAN SULTANAH BAHIYAH, Alor Star, Kedah, Malaysia
01.2001

Skills

Customer Service

Timeline

TAKAFUL CONSULTANT (FULL TIME) - ZURICH TAKAFUL SDN BHD
08.2021 - 01.2024
ADMIN CLERK - KEMENTERIAN KESIHATAN MALAYSIA
04.2009 - 06.2022
EXECUTIVE ASSISTANT - KEMENTERIAN KEWANGAN MALAYSIA
01.2007 - 03.2009
DRAFTSMAN - JURUUKUR MUTIARA
01.2005 - 12.2006
TAKAFUL CONSULTANT (FULL TIME) - ETIQA TAKAFUL
4 2024 - Current
UNIVERSITI TEKNOLOGI MALAYSIA - DIPLOMA UKUR TANAH,
SEKOLAH MENENGAH KEBANGSAN SULTANAH BAHIYAH - KEJURUTERAAN AWAM,

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MAIZATUL NATRAH BINTI MOHD RUSDI