Maizatul Nadiah Mohd Sharif
Operation Manager
Shah Alam, Selangor,10
Summary
Driven Operations Manager with a proven track record at Espressolab Asia Pacific, excelling in operations management and problem-solving. Enhanced operational efficiency and customer satisfaction through strategic improvements and staff training. Skilled in performance monitoring and staff management, achieving significant advancements in operational workflows and customer service excellence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
Espressolab Asia Pacific
Kuala Lumpur, Kuala Lumpur
11.2017 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Assistant Store Manager
Berjaya Strabucks Coffee
04.2014 - 04.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
Bachelor of Science - Building Surveyor
Universiti Teknologi Mara
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Operations Management
Timeline
Operations Manager
Espressolab Asia Pacific
11.2017 - Current
Assistant Store Manager
Berjaya Strabucks Coffee
04.2014 - 04.2017
Bachelor of Science - Building Surveyor
Universiti Teknologi Mara
04.2001 -
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