Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Awards & Recognition
Websites
Key Achievements
Leadership
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MAIZATUL HAZIQAH BINTI BAKHTIAR

MAIZATUL HAZIQAH BINTI BAKHTIAR

System Change Control Management
Kuala Lumpur

Summary

Detail-oriented IT Change Management professional with over four years in banking, specializing in Change Advisory Board governance, technology risk management, and audit compliance. Oversaw 10,000+ technology changes annually and facilitated CAB meetings with 30-50 stakeholders, enhancing operational resilience. Focused on continuous improvement through targeted training and data analytics, aligning change management with organizational goals.

Overview

5
5
Certifications
4
4
years of professional experience

Work History

Senior Executive, System Change Control Management

Maybank
04.2026 - Current
  • Oversaw end-to-end technology change management processes for enterprise banking platforms, ensuring alignment with business objectives.
  • Facilitated CAB discussions and governed production changes, maintaining compliance with organizational policies.
  • Facilitate CAB discussions and provide governance oversight for production changes.
  • Review RFCs, conduct risk assessment and ensure policy compliance.
  • Coordinate with Application, Infrastructure, Security, DBA, DR, Quality Management and Architecture teams.
  • Developed audit responses and compliance reports to support regulatory requirements and enhance operational transparency.

Executive - IT Change Management

Maybank
12.2022 - 03.2026
  • Spearheaded enterprise-wide analysis of Incident, Failed Change, and Change Post Implementation Review (CPIR) data spanning three years, identifying six recurring risk areas and presenting strategic recommendations to senior management for continuous service improvement.
  • Led multiple Change Management governance enhancement initiatives, including approval workflow optimization, Standard Change expansion, CAB Exclusion Change (CEC) framework improvements, emergency change governance, and unauthorized change reduction programs across Maybank Technology.
  • Developed and managed Change Management dashboards, scorecards, and reports, enabling data-driven decision making across technology operations.
  • Supported internal, external, and regulatory audits including EY and BNM reviews by managing audit data requests and ensuring completeness of Change Management records.
  • Coordinated cross-functional teams to streamline operations and improve efficiency.
  • Coordinated cross-functional teams to streamline operations and enhance overall efficiency.
  • Developed and implemented strategic initiatives to enhance customer engagement and satisfaction.

Protege- Change Management

Maybank
05.2022 - 11.2022
  • Reviewed, analyzed, evaluated, and approved IT change requests emphasizing clarity, change readiness, and stakeholder involvement.
  • Review, analyze, evaluate and approve IT change requests with emphasis on clarity, change readiness, involvement of stakeholders affected by the change, risk and impact if the change is executed and not executed as well.
  • Built and sustained effective communications with change requestors, governance team, core banking system owners, application owners, and infrastructure leads to facilitate smooth change management.
  • Provided technical support to change requesters on Service Management tool issues, enhancing user experience and resolution efficiency.
  • Demonstrated self-motivation by proactively managing tasks and responsibilities.
  • Thrived in fast-paced environments by adapting quickly to changing priorities and demands.
  • Effectively collaborated with team members while also excelling in independent tasks.
  • Quickly learned new concepts and adapted to changing circumstances to enhance team performance.
  • Contributed to team success by offering support and guidance to colleagues.
  • Communicated effectively with team members through clear verbal and written interactions.
  • Supported daily operations by collaborating efficiently with all team members to ensure smooth workflow.

Education

Bachelor of Office Management and Technology (Hons) -

Universiti Teknologi MARA (UiTM)
Jengka, Pahang
01-2022

Diploma in Office Management - undefined

Universiti Teknologi MARA (UiTM)
Alor Gajah, Melaka
01-2022

Skills

ITSM & Collaboration

HP Service Manager (HPSM)

Jira

Confluence

Analytics & Reporting

Microsoft Power BI

Microsoft Excel

Process Improvement

Microsoft Visio

Microsoft Word

Microsoft PowerPoint

Collaboration

Problem-solving

Accomplishments

  • Achieved GTD sector KPI by ensuring numbers of initiatives delivered and completed in Lite Agile program. I proudly achieved over achiever for sector KPI on 2025.

Certification

ITIL 4 Foundation

Timeline

Senior Executive, System Change Control Management

Maybank
04.2026 - Current

Executive - IT Change Management

Maybank
12.2022 - 03.2026

Protege- Change Management

Maybank
05.2022 - 11.2022

Diploma in Office Management - undefined

Universiti Teknologi MARA (UiTM)

Bachelor of Office Management and Technology (Hons) -

Universiti Teknologi MARA (UiTM)

Awards & Recognition

MGAN Best Employee Award - Young Maybanker Nominee (2026), Young Maybanker Award (2025), Agile Influencer Award (2024), GT Pin of Excellence- from HOD and GCTDO (2022), Dean List and First-Class Degree Awards

Websites

Key Achievements

  • Governed and reviewed 100+ technology change requests per CAB cycle while ensuring compliance and implementation readiness.
  • Managed governance oversight for thousands of technology changes annually across critical banking platforms.
  • Facilitated weekly CAB sessions involving Infrastructure, Application, Network, Security, Database and Business stakeholders.
  • Supported audit and compliance reviews through evidence management, remediation tracking and governance reporting.
  • Drove CPIR governance and monitoring for failed and high-impact changes.
  • Contributed to AI-assisted CPIR validation and process transformation initiatives.
  • Enhanced reporting capabilities through Power BI and dashboard automation initiatives.
  • Served as Sector PIC for Lite Agile for two consecutive years, promoting agile adoption and continuous improvement.
  • Recognized through multiple organizational awards including Young Maybanker Award and Agile Influencer Award.

Leadership

  • Sector Lead for Lite Agile (representative from GTD-Group Tech and Delivery) for two consecutive years, driving agile adoption and cross-functional collaboration.
  • Change Management Trainer - Conduct 24+ training sessions annually for Change Management governance and process awareness.

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MAIZATUL HAZIQAH BINTI BAKHTIARSystem Change Control Management