MAIZATUL FAZIDAH OTHMAN
SENIOR CUSTOMER SERVICE EXECUTIVE
Kuala Lumpur
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Customer Services (Import)
Worldgate Express Sdn. Bhd.
01.2024 - Current
- Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements
- Communicate and build good rapport and relationship with customers and agents
- Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each import shipments to update customers or agents timely & accurately
- Monitor enquiries from customer or agent has been responded promptly and acted accordingly
- Liaison with customers, agents, operations and service providers on all operational related matters
- Arrangement and handling of special requirements /ADHOC shipment
- Monitor payment receive from customers and agents before shipment delivery or shipment release
- Monitor Bill of Lading (BL) status from customers and agents before arrival of shipment
- Prepare and provide monthly KPI report and customer’s requested monthly report
- Monitor import and any other related records has been maintained and updated accordingly
- Perform any ad-hoc duties as assigned or required from time to time.
Senior Customer Services (Import)
Worldgate Express Sdn. Bhd.
05.2018 - 12.2020
- Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements
- Communicate and build good rapport and relationship with customers and agents
- Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each import shipments to update customers or agents timely & accurately
- Monitor enquiries from customer or agent has been responded promptly and acted accordingly
- Liaison with customers, agents, operations and service providers on all operational related matters
- Arrangement and handling of special requirements /ADHOC shipment
- Monitor payment receive from customers and agents before shipment delivery or shipment release
- Monitor Bill of Lading (BL) status from customers and agents before arrival of shipment
- Prepare and provide monthly KPI report and customer’s requested monthly report
- Monitor import and any other related records has been maintained and updated accordingly
- Perform any ad-hoc duties as assigned or required from time to time.
Admin Clerk
Kaycity Trading
11.2017 - 02.2018
- Doing clerical job such as typing and photocopy document
- Also help the sales team to contact the customers and suppliers to make purchasing
- Make sure the outlet always neat and tidy all the time
- Handling the stock
- Handling the company account and also calculate the salary for the staff.
Service Advisor
Sendang Motor Sdn.Bhd
02.2017 - 11.2017
- Assist customer to get their car service
- Get the customer about quotation of the service
- Handling customer’s complaints
- Assist part store to take the stock out.
Sales Executive
No20, Ground Floor
10.2014 - 01.2016
- Doing sales for the main products
- Doing promotion works at Temerloh area
- Doing the telemarketing or cold calls to attract the customer to come to the outlet
- Handling customer that come to the outlet
- Handling operation such as filing.
Outlet Supervisor
Rene’s Collection Sdn Bhd
10.2013 - 10.2014
- Make sure the outlet always neat and tidy all the time
- Handling the stock
- Handling the claim for the outlet and calculate the salary for the staff
- Assist and handling customer when come to purchase.
Education
MARKETING
Skills
Complaint Handling
Timeline
Senior Customer Services (Import) - Worldgate Express Sdn. Bhd.
01.2024 - Current
Senior Customer Services (Import) - Worldgate Express Sdn. Bhd.
05.2018 - 12.2020
Admin Clerk - Kaycity Trading
11.2017 - 02.2018
Service Advisor - Sendang Motor Sdn.Bhd
02.2017 - 11.2017
Sales Executive - No20, Ground Floor
10.2014 - 01.2016
Outlet Supervisor - Rene’s Collection Sdn Bhd
10.2013 - 10.2014
POLITEKNIK TUANKU SULTANAH BAHIYAH - , MARKETING
Interestandpersonaltraits
Doing outdoor activities, Enjoy playing badminton, Resourceful, self-motivated, dedicated in work, habit to make sure every work is complete and accurate and completing a task successfully and extremely eager to learn new things and new areas of work disciplines.
Skillsandadvantages
Knowledge in Microsoft Office
Personalparticulars
32 years, Female, 921028-06-5110, Married, 10/28/92, Malay, MALAYSIAN, Islam
References
- Ms. Ooi Phoh Lye, Senior Manager customer Service, Worldgate Express Sdn. Bhd., No. 42, Jalan Puteri 2/2, Bandar Puteri Puchong, Selangor, 47100, 016-4066018
- Muhammad Shakir Bin Shahimi, Company Owner’s, Kaycity Trading, No.2, Kedai 2 Pintu, Kuala Krau, Pahang, 28050, 019-9896999
- Madam Noraziah Binti Arunan Azman, Service Manager, Sendang Motor Sdn.Bhd, F-129 & F-130 Jln Tengku Ismail, Temerloh, Pahang, 28000, 012-9475442
- En. Muhammad Norhaffiz bin Mohd Nordin, Sales Manager, No20, Ground Floor, Jalan Ahmad Shah, Bandar Seri Semantan, Temerloh, Pahang, 28000, 012-9573052
- Pn. Siti Aishah binti Abdullah, Operation Manager, Rene’s Collection Sdn Bhd, Kaw Perindustrian Seberang Temerloh, Temerloh, Pahang, 28000, 012-4522015
Interestandpersonaltraits
Doing outdoor activities, Enjoy playing badminton, Resourceful, self-motivated, dedicated in work, habit to make sure every work is complete and accurate and completing a task successfully and extremely eager to learn new things and new areas of work disciplines.
Skillsandadvantages
Knowledge in Microsoft Office
Personalparticulars
32 years, Female, 921028-06-5110, Married, 10/28/92, Malay, MALAYSIAN, Islam
References
- Ms. Ooi Phoh Lye, Senior Manager customer Service, Worldgate Express Sdn. Bhd., No. 42, Jalan Puteri 2/2, Bandar Puteri Puchong, Selangor, 47100, 016-4066018
- Muhammad Shakir Bin Shahimi, Company Owner’s, Kaycity Trading, No.2, Kedai 2 Pintu, Kuala Krau, Pahang, 28050, 019-9896999
- Madam Noraziah Binti Arunan Azman, Service Manager, Sendang Motor Sdn.Bhd, F-129 & F-130 Jln Tengku Ismail, Temerloh, Pahang, 28000, 012-9475442
- En. Muhammad Norhaffiz bin Mohd Nordin, Sales Manager, No20, Ground Floor, Jalan Ahmad Shah, Bandar Seri Semantan, Temerloh, Pahang, 28000, 012-9573052
- Pn. Siti Aishah binti Abdullah, Operation Manager, Rene’s Collection Sdn Bhd, Kaw Perindustrian Seberang Temerloh, Temerloh, Pahang, 28000, 012-4522015
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