Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Maisarah Yusman

Kuala Lumpur

Summary

A passionate person in marketing, customer's satisfaction and public relation. With my hands-on experience managing negotiations, documentation compliance, currently seeking a position to enhance and improve my knowledge with a driven and passionate coworkers in building and maintaining relationships with diverse range of dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Executive – Customer Experience Management

Takaful Ikhlas General Berhad
10.2022 - Current
  • Assist external marketing campaign for customer - Supporting the team with documentations and procedures in order to improve customer experience and trust.
  • Operational - Collaborated with team leads and departments to enhance operational efficiency - Check and prepare before final verification accordingly.
  • Contribute support in preparing income tax statement and endorsement for existing customer.
  • Marketing - Monitor customers needs and projects alternative ways in conserving clients' trust.


Sales and Service Crew (Temporary-work)

Maxis Broadband Sdn.Bhd
11.2021 - 02.2022
  • Promote products and ensure the sales and quality targets are met through.
  • Develop relationship and build customer experience with the existing customers.

Executive - Public Relation

Zoo Negara Malaysia
08.2021 - 10.2021
  • Developed and implemented strategic initiatives to enhance visitor engagement and satisfaction.
  • Oversaw operational management of zoo exhibits, ensuring optimal animal care and habitat conditions.
  • Collaborated with cross-functional teams to design educational programs promoting wildlife conservation awareness.
  • Managed budgeting processes for various projects, optimizing resource allocation and minimizing costs.

Business Development Assistant (Part-timer for a small project)

iFintech Solutions Sdn. Bhd.
06.2021 - 06.2021
  • Develop business strategy align with department's projection and final goal
  • Responsible in performing duties assigned by the leader in charge - documentation and administration.
  • Assisted in developing sales presentations and proposals for prospective clients.

Education

Bachelor Degree - Human Sciences

International Islamic University Malaysia
07.2021

Skills

  • Proficient in technical skills
  • Decision-Making & Compliance
  • Professional Attributes
  • Cross-functional teamwork
  • Effective negotiation

Timeline

Executive – Customer Experience Management

Takaful Ikhlas General Berhad
10.2022 - Current

Sales and Service Crew (Temporary-work)

Maxis Broadband Sdn.Bhd
11.2021 - 02.2022

Executive - Public Relation

Zoo Negara Malaysia
08.2021 - 10.2021

Business Development Assistant (Part-timer for a small project)

iFintech Solutions Sdn. Bhd.
06.2021 - 06.2021

Bachelor Degree - Human Sciences

International Islamic University Malaysia

References

 Datin Raskidah, Ali, +6 019-224 5967 (Former Stakeholder and Team Leader at iFintech Solutions Sdn Bhd)

Maisarah Yusman