Maisarah Yusman
Kuala Lumpur
Summary
A passionate person in marketing, customer's satisfaction and public relation. With my hands-on experience managing negotiations, documentation compliance, currently seeking a position to enhance and improve my knowledge with a driven and passionate coworkers in building and maintaining relationships with diverse range of dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Executive – Customer Experience Management
Takaful Ikhlas General Berhad
10.2022 - Current
- Assist external marketing campaign for customer - Supporting the team with documentations and procedures in order to improve customer experience and trust.
- Operational - Collaborated with team leads and departments to enhance operational efficiency - Check and prepare before final verification accordingly.
- Contribute support in preparing income tax statement and endorsement for existing customer.
- Marketing - Monitor customers needs and projects alternative ways in conserving clients' trust.
Sales and Service Crew (Temporary-work)
Maxis Broadband Sdn.Bhd
11.2021 - 02.2022
- Promote products and ensure the sales and quality targets are met through.
- Develop relationship and build customer experience with the existing customers.
Executive - Public Relation
Zoo Negara Malaysia
08.2021 - 10.2021
- Developed and implemented strategic initiatives to enhance visitor engagement and satisfaction.
- Oversaw operational management of zoo exhibits, ensuring optimal animal care and habitat conditions.
- Collaborated with cross-functional teams to design educational programs promoting wildlife conservation awareness.
- Managed budgeting processes for various projects, optimizing resource allocation and minimizing costs.
Business Development Assistant (Part-timer for a small project)
iFintech Solutions Sdn. Bhd.
06.2021 - 06.2021
- Develop business strategy align with department's projection and final goal
- Responsible in performing duties assigned by the leader in charge - documentation and administration.
- Assisted in developing sales presentations and proposals for prospective clients.
Education
Bachelor Degree - Human Sciences
International Islamic University Malaysia
07.2021
Skills
- Proficient in technical skills
- Decision-Making & Compliance
- Professional Attributes
- Cross-functional teamwork
- Effective negotiation
Timeline
Executive – Customer Experience Management
Takaful Ikhlas General Berhad
10.2022 - Current
Sales and Service Crew (Temporary-work)
Maxis Broadband Sdn.Bhd
11.2021 - 02.2022
Executive - Public Relation
Zoo Negara Malaysia
08.2021 - 10.2021
Business Development Assistant (Part-timer for a small project)
iFintech Solutions Sdn. Bhd.
06.2021 - 06.2021
Bachelor Degree - Human Sciences
International Islamic University Malaysia
References
Datin Raskidah, Ali, +6 019-224 5967 (Former Stakeholder and Team Leader at iFintech Solutions Sdn Bhd)